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School Outsourcing Services Works For Educational Institutions of the Future
Schools and businesses alike need to streamline operations. As well as become efficient and reduce the bottom line. Educational institutions can learn from interactions. This is to outsource education services to achieve and make these things happen.
Managing a school, no matter what its size, is daunting. Nowadays, there is a greater emphasis on education quality and delivery. Which most institutions cannot focus on due to many reasons.
Such examples are budget restraints to hire extra staff. Administrative staff are overwhelmed with various repetitive tasks, and so forth.
Outsourcing Education Services For Education Institutions
Background processes and administrative tasks may cripple your institution when it becomes unmanageable. Here are the following areas where outsourcing services in higher education can provide support.
|
Area of Management |
Education BPO Service You Can Get and How it Streamlines the Process |
| Student Information Management System | Student registry is a vital part of running your school. After all, they are the lifeblood of your institution.
Management of tons of all students’ information is quite tedious. Keeping it up to date requires speed and accuracy. For data entry services, your outsourced team can process and convert tons of information into readable online formats. Also, you can get data cleansing services to remove outdated data, complete or eliminate erroneous information. As well as to de-duplicate repetitive data. This service can help augment or improve your existing student registry. It is also the first step to creating a database. If ever you want to convert from paper documents and steel cabinets into an online database. Database creation and management require tools, software, and infrastructure to make it safe and effective. When you do school outsourcing services, you can get the service of a dedicated information technology team to do the database management system for you. You no longer have to hire an extra in-house team or staff to manage this. Accessibility is no longer an issue; they can create cloud-based databases accessible anywhere. An extra layer of security is also possible as they can provide credentials to access with authorized personnel only. This is only possible if your education BPO partner is ISO 27001-certified. That’s why you must look for one bearing this certification before you partner with them. |
| Solicitation and looking for sponsorships and donors | Schools do not run only on students’ tuition alone. Sponsorships and donors also help to keep a healthy cash flow.
Solicitation and looking for sponsorships and donors requires time and effort. Not to mention tools to make it effective. Education BPO can provide you with appointment-setting services. This will help you to contact and connect with sponsors and donors to get whatever support you may need from them. Outsourced appointment setters can call your target sponsors and donors much more efficiently as they use various CRM tools to connect with them, minus the time you have to spend on each. You no longer have to train these staff to make them effective in conversing with your target sponsors. You are guaranteed they understand your institution to extend accurate information to your targeted donors. Also, appointment setting requires verification and follow-up on interested sponsors or donors. This way, you are assured you will meet only those who understand and believe in your mission and vision as an educational institution. Solicitation is not year-round. Sometimes it’s for a school event that requires funding. Outsourcing can help you get extra support for your solicitation needs only when needed. |
| Front Desk and Students & Stakeholders Assistance | Call center service is also helpful for educational institutions. This is for you to provide your student body and stakeholders with the necessary support or assistance.
Education BPO can provide this service to ensure your school’s phone line is available whenever someone wants to reach you. Enrollment assistance is possible through this channel as well. Depending on your needs, you can get a service package wherein an outsourced team will manage each touch point students, and stakeholders use to reach you. Other than the usual telephone, you can provide live web chat, social media chat support, and email support. You can get a virtual assistant for the front desk to handle incoming calls, schedule appointments, and other administrative tasks. |
| Financial and Accounting | This is also an area where education BPO can provide impeccable support.
You can outsource a dedicated team to collect this for tuition management. Aside from this, you can also get accounts payable services and accounts receivable services. This ensures you never miss any receipts, and books are balanced to ensure everything is accounted for. For your accounting needs, education BPO can provide you with a team with financial management and accounting degrees. Thus you are assured these outsourced staff know what they are doing and can provide your expected service deliverables. They also use software like Quickbooks and other accounting tools to streamline the overall processes. They are also experts in using these; you don’t have to be concerned with training. |
Benefits of Outsourcing in Higher Education
These are the reasons outsourcing services in higher education is a smart strategy. This is to keep up with the changing demands.
Focus on the Educational Institution
Outsourcing your needed back-office support from an education BPO provider helps you to manage administrative tasks. Your in-house staff can now focus on their studies when this is manageable. An outsourced team can work with them; in-house staff will do the quality assurance to ensure everything is done and delivered.
This will give you more time to focus on issues related to your students and faculty. As well as address the problems that hinder your mentors and teachers for them to be effective.
Outsourcing services in higher education help you acquire the needed support in specific areas. This strategy strengthens the grip on streamlined and efficient background processes—all these to keep your school running at top speed.
Access to Experts
BPO companies offering outsourcing education services are experts in the particular service you need.
They can provide staff with accounting and financial education and experience for your accounting needs.
You can get staff with education degrees for back-office support and understand how the education sector works. Whether for repetitive or tedious tasks, it is best to know there is staff who understands your core competencies and the system.
This means they have the staff and infrastructure to deliver your needed support.
For your database management, they have the best tools and IT staff with the necessary education and experience to deliver your services.
While for your call center services, it is a fact that the Philippine BPO companies excel in this area. Language expertise and English fluency are no longer problematic when you outsource from this country.
Education BPO trains these staff to ensure they can represent your school to whomever they are talking to. Plus, the training to fully understand your educational institution. This ensures they can only extend the best and most accurate information to your students and stakeholders.
Focused Staff
Overwhelming paperwork robs your mentors and educators of focus on things that matter. Also, administrative support drowning in tedious tasks cannot provide the support your teachers may need.
Sometimes, hiring additional staff is not an option. Thus you force your in-house team to double their tasks which may lead to poor quality.
Staff, you can help when you outsource:
- School Administrators
Dealing with students and their information is time-consuming. As well as to ensure everything is up to date, from students’ grades, news, curriculum, enrollees, etc.
An accurate, secure, and updated school management system courtesy of your outsourced provider will help them pull up records quickly.
Handling and uploading data in the database is no longer a worry for them, as your outsourced team can do data entry for your institution. Also, database clean up and removal of erroneous records.
You are assured they only deal with accurate and timely information and records. This can help them focus on providing support to students and stakeholders.
- Teachers and Mentors
Teachers can have their needed information with an accurate database of student records and even curriculum records, such as several students enrolled in their particular class. Freeing them from a tedious recording of the class roll can help them focus on delivering what you are paying them for quality education delivery to the students.
- Financial Managers
Keeping accurate records of receipts and invoices is not the focus of these staff. They are here to ensure your school has the funds to keep it running. An outsourced accounting team can do these menial tasks and provide the needed support.
The outsourced team will only provide processed financial reports that will give insight to your financial managers. This ensures they work on accurate information and can provide you with accurate projections to keep a healthy cash flow.
With necessary support from the outsourced team, you can redirect your in-house staff and budget allocations to all-important core operations. Although virtual, additional support diverts your human resources on activities with more excellent value. By doing this, you improve your education quality and service delivery.
Magellan Solutions Provides School Outsourcing Services
With 18 years in the industry, we have provided support and ventured into different business models. The education sector is one of them that we believe can reap the benefits of outsourcing services that we offer.
Magellan Solutions has services tailored for this sector that we can further customize based on your needs. Our industry experience and expertise enable us to create processes with speed and accuracy guaranteed.
Take back your focus and improve how you deliver the best you offer: impeccable education to your students.
Contact us today and let us know how we can help. Let us provide your needed support. Fill up the form below!
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