It’s a typical debate between spouses—usually over a busted dishwasher. The man of the house boasts that he can fix it, and refuses to pay an “expert” to do the job. The lady of the house, meanwhile, retorts flat out that “no, you can’t”, citing the numerous stuff lying around the house—stuff that dear old husband took apart, and are in even worse disarray than they were in the first place.
Fortunately for you, you can save yourself that same debate with your business partners by outsourcing certain aspects of your Handy Hands Repair shop to the “experts”. But what would these areas be, you ask?
One business aspect most enterprises outsource nowadays is customer service. This is often entrusted to a Customer Contact center (or call center to you and me). Doing so means letting a dedicated team of telephone reps answer calls about products and services, deal with customer complaints, conduct after-service feedback surveys, and good-old customer call center service.
Other areas you might consider sourcing out are bookkeeping, website design (for your corporate site), and maybe even research and development (to keep you abreast with the latest repair trends). There are business process outsourcing (BPO) companies that offer these types of service.
The best part of all this is that these companies are extremely competent in doing the job, and can do so all day, usually at a fraction of the price. Moreover, you’re left with more time to look after and even expand the business even further.
Save yourself the trouble (and the debate, and the headache)—consider outsourcing to a BPO firm or to the inbound call center experts.