We all have different ways of preparing for the holidays. There are people folks who deck the halls with trinkets, trees, and colorful bells and stockings. There are others who run abut town and the nearby outskirts in search of the best bargains for gifts.
Whatever it is you do to make the holidays more special, don’t forget that your clients may likewise be hoping that you’ll make their lives a bit more pleasant this holiday season. You can, therefore, start by whipping up your customer call center service into shape, especially for the expected holiday influx.
A good place to start are the service channels—phone, email, live chat, and even social media customer service (examples: Facebook and Twitter). Make sure that someone is always on hand to answer any customer who contacts your outsourced call center via these channels. Nothing can dampen holiday cheer more than having to wait and wonder if anyone can accommodate your request for an item-swap for a present you’re supposed to give a nephew—who is now taller than you.
Then there are your inbound contact center agents. Make sure you’ve got more than enough on hand to take in the more-than-usual client volume. And remind them to be warm and friendly—as always.
In the end, you may find you’re smiling a lot more in the coming year—with more satisfied customers to boot. All because you took the time to prepare for the holidays.