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When in debt, outsource your e-commerce call center services
Covid 19 has taken a toll on all businesses as the globe spiraled into lockdown. Because of this, bankruptcies and closures caused a lot of retail declines.
In the first half of 2020, BDO USA reported that at least over 20 big retailers have filed for bankruptcy protection until August. Also noted is that bankrupt retailers have closed almost 6,000 stores just before 2021. The majority of the closed-down stores were apparel businesses. A commodity that consumers found less critical as they have been staying indoors for most of 2020.
Many of these retailers are still keeping their websites up and running, encouraging consumers stuck up at home to order online instead. But it is unclear what kind of demand they see for apparel and home goods.
On the other hand, retailers such as Walmart and Costco have experienced increased demand. Essentials such as food, medicine, and cleaning supplies have seen a surge in demand due to the pandemic.
Bankruptcy doesn’t necessarily mean going out of business. It’s just that the pandemic has been destructive from all angles for most retail industries. And with the destruction, companies are forced to remodel and be able to pick themselves up from the sudden decline.
In the US, there is Chapter 11 or the Bankruptcy Code. Chapter 11 is typically used to reorganize a business, whether a corporation, sole proprietorship, or partnership. A case filed under Chapter 11 of the United States Bankruptcy Code is frequently called a “reorganization” bankruptcy. This version of bankruptcy gives the debtor a fresh start.
What do you gain when you outsource e-commerce customer service
Have you decided to outsource e-commerce development? Be sure to hire a competent team of designers and developers who can easily tweak your site.
Magellan Solutions offer the following for your websites:
Images and Artwork
Graphic Design – Designs brand identity and makes you stand out.
Product Photography – Visually appealing images receive a positive response.
Marketing Support
SEO – This allows your site to rank in the pages of Google using keyword phrases.
SEM (PPC) – These ads are on the web page’s top, bottom, and side portions.
SMM – Using social media can help generate leads for your online store.
Email – The use of automated tools equips you with the necessary data.
Copy and Content Creation
Content Marketing – Create valuable content with effective delivery results. This also brings SEO know-how while incorporating Google practices.
Copywriting – Expect to generate exposure, leads, and sales. This includes product titles, descriptions, and email and newsletter content.
Customer Support
Administrative Tasks
Data Entry – This includes adding and deleting products from the inventory. This is also where you update product details, photos, etc.
Inventory management – Monitor and update supply availability.
Order Processing – Includes invoicing, order entry, and shipment.
Shipping & Fulfilment
Financial Duties
Bookkeeping – Reviewed by those with a steady background and understanding of the financial aspect.
Accounting and Payroll – Includes handling the different taxes. Best left to those who can review and keep things in order.
E-commerce outsourcing at Magellan Solutions
The BPO industry in the country has expanded over the years. You no longer have to worry about entirely giving up control of your projects. Instead, you could take advantage of outsourcing for your company. Even if the team is under the Philippine BPO company, you are the only one who manages them the way you want. Managers would only serve as mediators.
eCommerce Call Center Services We Provide:
- Loyalty programs
- Invoice inquiries
- Balance inquiries
- Order tracking and fulfillment
- Customer care support
- Inbound sales support
- Billing Support
- Replacements
- Account management
- Refund Assistance
As a successful webshop owner, you’re bound to encounter the limits of what you do by yourself. That’s why we want to get to know you and your objectives.
Please find out more about our multi-channel capabilities and call center services. Please leave us a quote today!
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