5 Signs Your Company Needs an Outsourced Inbound Service

Customers in today’s technology-centered world still appreciate the experience of talking to a live agent. Something is comforting in hearing the sound of a human voice on the other line. Customer service satisfaction still depends on human connection, despite all the advanced technologies used in call centers.

With that truth, live answering is an inbound service your company can significantly benefit from. How do you know if your in-house live answering customer service needs an extra push? Here are the five signs to look out for:

1. 1. Your in-house staff can’t take it all.

When your in-house staff is getting burned out with the volume of calls, perhaps it is time to consider outside help. Hire proficient agents to manage extra phone calls and offer exceptional customer service.

2. 2. Customer service is not your strength.

In “Should You Outsource Your Customer Service?” Joanna L. Krotz, published on Entrepreneur.com, says that one key consideration is evaluating your customer service experience honestly. If you lack expertise in providing exceptional customer service, it is advisable to entrust that duty to individuals who are skilled in that area. Realize that this inbound service should leave your customers feeling delighted. Insisting on handling it yourself, even if you know you are not good at it, may yield disastrous results for you and your business.

3. 3. Your current staff may not be placing inbound service as their highest priority.

If your existing live answering staff performs other core functions, it may be better to outsource live responding to those dedicated to customer service. Remember that your customers and their satisfaction are crucial to your business growth. A sure way to satisfy your customers is to focus on them, which is quite difficult for staff with too many responsibilities.

4. 4. You are losing clients because of unanswered phone calls.

It’s not uncommon for clients to contact you at unexpected times, such as when your office is closed, during a national holiday, or in the event of an emergency or disaster. Because clients nowadays expect 24/7/365 service from the businesses they subscribe to, no matter what. You will likely lose customers if you cannot attend to these calls. Outsourcing an inbound service can help prevent that from happening.

5. 5. You have limited resources.

Outsourcing live answering is a proven solution for companies that lack sufficient customer service training or the budget to upgrade their call center infrastructure and tools. By utilizing this service, you can still provide top-notch customer service that meets and exceeds your customers’ expectations.

Have you got a 5/5? Consider outsourcing your life answering customer service and see the difference.

Contact Magellan Solutions today for your inbound customer service needs.