Philippine Call Center Expands in North America

Philippine Call Center Expands in North America

Manila, Philippines, July 04, 2012 – Magellan Solutions Outsourcing Inc., a fast-growing contact center in the Philippines, announced the opening of its new office in the United States. The representation will enable Magellan Solutions to expand its global footprint in North America – particularly the United States, a region where outsourced voice-enabled services from call centers are in big demand.

“Through the years, North America has remained the biggest market for our contact center services. Small and medium businesses in the United States are a rapidly growing market segment and have increasingly sought the use of customer service call centers to spur growth and build better relationships,” said Fred Chua, the Chief Executive Officer of Magellan Solutions Outsourcing Inc. “We are happy to expand our geographical coverage to states where we want to market our contact center services. The additional capacity will likewise support our steady growth in other markets such as biotechnology, medical, and construction.”

Chua explained that the US team of Magellan Solutions will build a more impressive list of clients in the retail, manufacturing, legal, hospitality, IT support, academic, marketing, media and entertainment industries. This is further achieved by participating in various trade shows, conferences, and private networking events. Chua said that Magellan Solutions has seen good sales growth in North America in recent years. To date, small and large clients in the US have been serviced by the company’s inbound and outbound campaigns ranging from technical support and order taking to lead generation and telemarketing.

Chua said aside from customer service, there is a strong possibility that more US-based companies will consider business process outsourcing (BPO) services in the future. This share is expected to grow in the coming years. “Outsourcing your operational process to an offshore BPO company like Magellan Solutions enables organizations of any size to focus on their competencies while they endeavor to reduce capital costs,” Chua said. “The new office in the United States is timely as demand steadily rises not only for inbound and outbound call center services but also for back-office support such as data encoding or transcription, voice transcription, form processing, data mining, payroll and bookkeeping, order fulfillment, applied engineering services and a whole lot more.”

By positioning itself in the United States, Magellan Solutions can respond to requirements and set up the process faster than before. Magellan Solutions’ fully integrated contact center solutions are capable of handling a wide range of services, thanks to its state-of-the-art call center technologies and more importantly, well-trained BPO professionals. “Our company has a highly experienced team. Although we are diverse in terms of skills, everyone shares the same commitment to delivering customer service to our clients and their customers. We look forward to working with more small and medium enterprises, and increasing our company’s presence in the region to meet their outsourcing needs this year,” Chua said.


About Magellan Solutions Outsourcing Inc.

Magellan Solutions Outsourcing Inc. is an expanding call center in the Philippines, offering a comprehensive suite of outsourced voice-enabled customer care call center services to small and medium businesses, and large organizations from around the world.

Established in 2005 as an inbound call center, Magellan Solutions today has a diversified range of services such as lead generation, appointment setting, order taking, telephone answering services, help desk call center, customer support, message transcription, data entry, back-office support and more.

The company boasts of 560 “capable” seats in Mandaluyong City, housing 280 seats at the mezzanine floor, and 280 more on the 33rd floor. It utilizes the latest telecommunications and call center technologies to provide the most cost-effective, yet fully-redundant system for its clientele. It has technically advanced VoIP equipment and is 100% digital. The flexibility of its system still allows the company to connect to legacy equipment.



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