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A Peek into the World of Telemarketing Services in the Philippines
Outsourcing BPO Philippines
Start Outsourcing Your BPO in The Philippines

Philippines Call Center Strive Even In The Pandemic

A blog banner by Magellan Solutions about Philippines Call Center Strives in the Pandemic

A blog banner by Magellan Solutions about Philippines Call Center Strives in the Pandemic

BPO Philippines is Resilient During the COVID-19 Pandemic

 

Outsourcing BPO Philippines Amidst the Pandemic

 

All the businesses seem to drown due to the COVID-19 pandemic. Yet the global BPO industry in Asia continues to thrive.

BPO industry in the Philippines is the country’s biggest services export sector. The COVID-19 pandemic accelerated the adoption of new technologies in the BPO industry.

 

Asian Development Bank cited that 63% of BPO companies in the country are set to adopt 4IR. This is to boost productivity by more than 25% by 2025.

In fact, according to ADB:

“Companies deploying 4IR technologies were likely to recover. Faster from the disruptions caused by the pandemic. And be more resilient in the future.”

 

Employee reduction in every sector happened left and right due to the pandemic. Yet according to an online job portal, the BPO industry is the top hiring sector for 2020.

Jobstreet.com added that active recruitment is from the BPO sector. With 23% hiring activity in 2020.

 

What to Expect in the Philippines Call Center Scene

 

Contact centers in the Philippines showed an impressive growth in this sector. Despite the country’s 100+ mil population. It overthrown India as the top BPO capital of the world since 2010.

Entrepreneur 2019 reports that the Philippines has 20% global call center market share. Which overtaken India and emerged as the world’s largest BPO destination. As well as an industry leader in contact center outsourcing.

 

The same report cited that 60% of all US companies use BPO services in the Philippines. These contact centers and other outsourcing services.

Despite the pandemic, the Philippines call center bounces back. Following strict health protocols imposed by the government. They keep the trust of their existing customers.

To deliver quality services even in a work from home setup. At the same time, this helped to implement new technologies. Innovation faster than projected before.

 

2021 Forecast to the Philippine Outsourcing Industry

 

By 2021, the BPO business is required to become much more with the guide of far off work and innovation. Per the 2021 Forrester prediction, businesses will double down on new technologies. Remote work will rise to 300%.

This is a feasible idea of the BPO business. Which DOLE seen its capability to help decrease the quantity of dislodged laborers.

 

Industry experts claim that the Philippines is in the best position to bounce back from the ill effects of the COVID-19 pandemic.

As the Philippine outsourcing industry value proposition does not change. In fact, it was even more highlighted. That is to deliver quality services at a fraction of the price.

 

Call Center Outsourcing Philippines in Pasig

 

As one of the top business process outsourcing firms in Metro Manila, Magellan Solutions can definitely say that we are already adjusted to the new normal.

When the lockdowns started, the company was able to continue up to 80% business operations. Among our unique approach and solution towards health protocol includes:

  • Free staffing houses for employees
  • Daily staff house to office shuttle services
  • Sanitation stations equipped with UV light technologies
  • Work from home setup

To learn more about our BPO call center services contact us today. For a free 60-minute business consultation fill up the form below!

TALK TO US!

Contact us today for more information.

    You can also contact our numbers:


    Toll Free: 1 800 371 6224
    US: +1 650 204 3191

    UK:+44 8082 803 175,
    AU: +61 1800 247 724

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    Magellan Solutions Outsourcing, Inc

    Arrow Divider Footer min

    California – USA (West Coast)

    100 Old Country Road Suite H, Brisbane, CA

    94005, United States

    Florida – USA (East Coast)

    1900 South Harbor City Blvd, (East Coast Division)

    Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC

    PB Mezzanine Floor, Summit One Tower 530 Shaw

    Boulevard, Mandaluyong City, Metro Manila 1552

    Philippines – APAC

    8th floor, Centris Cyberpod 5 ETON Loop A, Diliman,

    Quezon City, Metro Manila 1103

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    Industries

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      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
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      Magellan Solutions Outsourcing, Inc

      Arrow Divider Footer min

      California – USA (West Coast)

      100 Old Country Road Suite H, Brisbane, CA 94005, United States

      Florida – USA (East Coast)

      1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

      Philippines – APAC

      PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City, Metro Manila 1552

      Philippines – APAC

      8th floor, Centris Cyberpod 5 ETON Loop A, Diliman, Quezon City, Metro Manila 1103

      US: +1 650 204 3191
      UK: +44 8082 803 175
      AU: +61 1800 247 724
      hello@magellan-solutions.com

      Quick Links

      • About Us
      • Sample Call Recordings
      • News & Blog
      • Resources
      • Our BPO & Call Center Facilities
      • Message from the CEO
      • Privacy Policy

      Industries

      • Outsourcing for 3D Service BPO
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      • Outsourcing for eServices BPO
      • Outsourcing for Healthcare BPO
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      • Outsourcing for Mobile App BPO
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      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
      • Cold Calling Services
      • Interactive Voice Response System
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      • Back Office Services
      • Community Moderation Services
      • Virtual Assistant Services

      Associations




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