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BPO Philippines is Resilient During the COVID-19 Pandemic
Outsourcing BPO Philippines Amidst the Pandemic
All the businesses seem to drown due to the COVID-19 pandemic. Yet the global BPO industry in Asia continues to thrive.
The BPO industry in the Philippines is the country’s most prominent services export sector. The COVID-19 pandemic accelerated the adoption of new technologies in the BPO industry.
Asian Development Bank cited that 63% of BPO companies in the country are set to adopt 4IR. This is to boost productivity by more than 25% by 2025.
In fact, according to ADB:
“Companies deploying 4IR technologies were likely to recover. Faster from the disruptions caused by the pandemic. And be more resilient in the future.”
Employee reduction in every sector happened left and right due to the pandemic. Yet according to an online job portal, the BPO industry is the top hiring sector for 2020.
Jobstreet.com added that active recruitment is from the BPO sector, with 23% hiring activity in 2020.
What to Expect in the Philippines Call Center Scene
Contact centers in the Philippines showed impressive growth in this sector, despite the country’s 100+ mil population. It overthrew India as the top BPO capital of the world in 2010.
Entrepreneur 2019 reports that the Philippines has a 20% global call center market share. Which overtook India and emerged as the world’s largest BPO destination. As well as an industry leader in contact center outsourcing.
The same report cited that 60% of all US companies use BPO services in the Philippines: these contact centers and other outsourcing services.
Despite the pandemic, the Philippines call center bounces back. They are following strict health protocols imposed by the government. They keep the trust of their existing customers.
To deliver quality services even in a work-from-home setup. At the same time, this helped to implement new technologies. Innovation is faster than projected before.
2021 Forecast for the Philippine Outsourcing Industry
By 2021, the BPO business must become much more with the guide of far-off work and innovation. Per the 2021 Forrester prediction, companies will double down on new technologies. Remote work will rise to 300%.
This is a feasible idea for the BPO business. DOLE has seen its capability to help decrease the quantity of dislodged laborers.
Industry experts claim that the Philippines is in the best position to bounce back from the ill effects of the COVID-19 pandemic.
As the Philippine outsourcing industry value proposition does not change. It was even more highlighted. That is to deliver quality services at a fraction of the price.
Call Center Outsourcing Philippines in Pasig
As one of the top business process outsourcing firms in Metro Manila, Magellan Solutions can say that we are already adjusted to the new normal.
When the lockdowns started, the company could continue up to 80% of its business operations. Our unique approach and solution toward health protocol include:
- Free staffing houses for employees
- Daily staff house-to-office shuttle services
- Sanitation stations equipped with UV light technologies
- Work-from-home setup
To learn more about our BPO call center services, contact us today. For a free 60-minute business consultation, fill up the form below!
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