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Defining The #1 Call Center Services Provider
Defining The #1 Call Center Services Provider
Why You Should Outsource Sales Calls
Why You Should Outsource Sales Calls

The Best Provider For Billing Call Center Outsourcing Services

The Best Provider For Billing Call Center Outsourcing Services

 The Best Provider For Billing Call Center Outsourcing Services

How customer service outsourcing is at Magellan Solutions

The initial question is always “Should you outsource your customer service?” Our answer is predictable. Yes, you should. Especially if an outside company can do the work more efficiently. Or if you don’t have the budget or the staff to do it in-house. But these are not the only reasons why you should outsource your tasks. An outsourced team may give you the ability to scale up or down quickly. But of course, here at Magellan Solutions we only want you to scale up. 

Whatever your reasons are, we want you to get the best results. Here are some of our tips we think could help you to outsource customer service.

  • Have an established goal
  • Prioritizing customers
  • Choosing the best BPO provider
  • Quality training
  • Measure of success
  • Open communication channels

Becoming the best medical call center in Manila

Must-haves of our medical call center agents:

Deep knowledge of products or services

We train our agents to understand the products and services your medical office provides. They know how to listen and respond to the needs of the patients. They may not be fully versed in how the medical services work. But they surely recognize the names and other terminologies to be able to communicate efficiently.

Attention to detail and organization

Our agents are trained to listen and take thorough notes. As a result, they can give patients the answers they need. Furthermore, pass important information on to the medical office. We know that details are important. Thus our medical call center agents are equipped to be the first line of defense when people need help. 

Effective communication

Magellan Solution trains agents to speak clearly and listen intently. They are expected to remain calm and listen. This is due to patients that might be struggling with illnesses, injuries, and other worries. Furthermore, our medical call center can cater globally with our multilingual personnel. 

Adaptable and flexible

We know that there is a need to have creativity and flexibility to meet the needs of their clients. That is why we make sure agents recognize that they have to adjust regularly. Furthermore, the customer service base is diverse. As a result, our agents meet a wide range of issues. 

Empathy

This is the most important skill that we guarantee our clients. Especially our main customers are patients who need to feel reassured . It is a skill that can be learned, and customers will be comfortable with our agents. 

Speed

Setting up a pace is important. But we are also aware that we should not speed through helping a caller. Our office is staffed with a sufficient amount of agents at busy times. Thus no one has to wait on the phone for an excessive amount of time.

Patience and staying calm

Our trained agents know how to avoid becoming flustered during stressful moments. They are the best at helping patients calm down while on the phone. 

What we are as a healthcare call center 

With the skills above, we guarantee you the best of the best. If our healthcare call center agents are lacking in any of these skills, we have several things that we can turn to and remedy the situation. 

Our services understand your office needs because we have our own. We give you live operator service during business hours. It is available for call overflow or after-hours, 24/7 call monitoring. 

The healthcare industry matters the most in these times. And we, as a company serving the people, guarantee quality service

Choosing the best medical billing call center provider

Outsourcing is an appealing idea. It saves you money, resources, and stress. But it’s definitely not a one-size-fits-all solution. So if you plan to take the plunge with outsourcing, weigh your options carefully.

Contact us today at Magellan Solutions and you’ll see why we are the top choice for billing call center services!

TALK TO US!

Contact us today for more information.

 

    You can also contact our numbers:


    Toll Free: 1 800 371 6224
    US: +1 650 204 3191

    UK:+44 8082 803 175,
    AU: +61 1800 247 724

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    Magellan Solutions Outsourcing, Inc

    Arrow Divider Footer min

    California – USA (West Coast)

    100 Old Country Road Suite H, Brisbane, CA

    94005, United States

    Florida – USA (East Coast)

    1900 South Harbor City Blvd, (East Coast Division)

    Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC

    PB Mezzanine Floor, Summit One Tower 530 Shaw

    Boulevard, Mandaluyong City, Metro Manila 1552

    Philippines – APAC

    8th floor, Centris Cyberpod 5 ETON Loop A, Diliman,

    Quezon City, Metro Manila 1103

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    Industries

    • Outsourcing for 3D Service BPO

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      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
      • Cold Calling Services
      • Interactive Voice Response System
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      Quick Links

      • About Us
      • Sample Call Recordings
      • News & Blog
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      • Our BPO & Call Center Facilities
      • Message from the CEO
      • Privacy Policy

      Associations



      Magellan Solutions Outsourcing, Inc

      Arrow Divider Footer min

      California – USA (West Coast)

      100 Old Country Road Suite H, Brisbane, CA 94005, United States

      Florida – USA (East Coast)

      1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

      Philippines – APAC

      PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City, Metro Manila 1552

      Philippines – APAC

      8th floor, Centris Cyberpod 5 ETON Loop A, Diliman, Quezon City, Metro Manila 1103

      US: +1 650 204 3191
      UK: +44 8082 803 175
      AU: +61 1800 247 724
      hello@magellan-solutions.com

      Quick Links

      • About Us
      • Sample Call Recordings
      • News & Blog
      • Resources
      • Our BPO & Call Center Facilities
      • Message from the CEO
      • Privacy Policy

      Industries

      • Outsourcing for 3D Service BPO
      • Outsourcing for Education BPO
      • Outsourcing for eCommerce BPO
      • Outsourcing for eServices BPO
      • Outsourcing for Healthcare BPO
      • Outsourcing for HR Service BPO
      • Outsourcing for Insurance BPO
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      • Outsourcing for Mobile App BPO
      • Outsourcing for Telecom BPO
      • Outsourcing for Travel BPO
      • Outsourcing for Retail BPO
      • Outsourcing for Real Estate BPO

      Call Center Outsourcing & BPO Services

      Arrow Divider Footer min
      • 24/7 Answering Service
      • Omnichannel Contact Center
      • Customer Support Outsourcing
      • Multilingual Call Center Services
      • Lead Generation Services
      • Cold Calling Services
      • Interactive Voice Response System
      • Staff Leasing
      • Back Office Services
      • Community Moderation Services
      • Virtual Assistant Services

      Associations




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