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March 9, 2018
call center data analysis

What’s The Number: Analysis Of The Latest Statistics Of The BPO Industry

The business processing industry in Asia remains to be optimistic in the past years despite the economic downturn happening across the world. This is because […]
July 28, 2017

Call Center Industry Trends Mid Year 2017 Report

The call center industry finds itself in an exciting and challenging place this time of the year.  The call center industry of the Philippines, in […]
July 21, 2017

Call Center Outsourcing 2017 Mid Year Report

The beginning of the year 2017 made some stakeholders in the outsourcing industry, notably call center outsourcing, a little concerned. The newly-elected President of the […]
July 14, 2017

How To Find And Contact The Best Call Center Companies

The abundance of call center companies is a good thing, as it gives business owners looking to work with these companies plenty of options to […]
February 2, 2015

14 Tips On How To Reduce Your Business’ Call-Abandon Rates

Written by: John Borillo Remember that time when you were calling that company’s help desk call center number? Yes, you were asked to press numbers […]
July 17, 2014

How Necessary Is A Hybrid Technical Support Service For A Call Center?

Technology plays a significant role in operating a business either big or small. It is utilized in communicating with clients, business transactions, compiling reports and […]