April 25, 2012

Outsourced Growth: How Outsourcing Can Lead to Business Growth

It is often said that a “want” is different from a “need”. As philosophical as it sounds, the reality is that not all wants are needed, […]
December 5, 2010

Philippine BPO Industry remains upbeat, forecast to earn $25B by 2015

The Philippines is expected to earn about $25 billion in annual revenues by 2015, hoping to maintain its position as one of the world’s top outsourcing destinations.
September 20, 2010

The agent’s notes from the call center trenches – Part 1

If I were asked to choose which function I strongly prefer, I go for inbound customer support. I love dealing with callers and answering their questions. I work as an order taker and have been promoted by title in just a short span of time.
June 1, 2010

The Philippines: Top customer service and BPO hub

The Philippines is looking forward to more valued-added fields like animation and medical transcription to be outsourced in the country.