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November 22, 2013

Magellan Solutions Joins The World’s Leading Auto Show

MEDIA RELEASE Call center and BPO solutions provider Magellan Solutions joined more than 2,400 world-class companies, which included 500 brand-new exhibitors, at the 2013 SEMA […]
October 7, 2013

Getting to Know Your Customers is the Way to Great Service

When you enter into a relationship, they say, it is best to get to know the person. This is essential to help maintain a long-lasting […]
April 5, 2013

Customer Service Shouldn’t Be a Luxury Item

A lot of airlines reward frequent travelers with “frequent flyer miles”. Luxury car brands, on the other hand, usually offer 24-hour roadside assistance, concierge services, […]
March 25, 2013

How Customer Service Can Help Define Your Company’s Image

It is often said you can tell one’s personality by the type of car s/he drives. A guy who drives a regular sedan like a […]
September 3, 2012

Tapping New Talents With Outsourcing

Back in the day, being a multinational organization meant that you were a large, capital-laden business comprised of partners from various nationalities. It likewise entailed […]
August 10, 2012

New Frontliners: How To Train Call Center Agents

Mr. Victor Javier of Magellan Solutions’ training department explains the 3-step process of developing the skills and competencies of trainees to become highly qualified call […]