September 3, 2012

Tapping New Talents With Outsourcing

Back in the day, being a multinational organization meant that you were a large, capital-laden business comprised of partners from various nationalities. It likewise entailed having […]
August 10, 2012

New Frontliners: How To Train Call Center Agents

Mr. Victor Javier of Magellan Solutions’ training department explains the 3-step process of developing the skills and competencies of trainees to become highly qualified call center […]
August 8, 2012

Outsourced Delegation

It is often said that a good leader is one who knows how to delegate responsibility. Not only does he acknowledge the true value of the […]
July 9, 2012

Effective Costing – the BPO way

It’s no secret that we all want to save a buck. A lot of housewives, for instance, have mastered the art of “couponing” to save on […]