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April 4, 2017

Reasons Why Millennials Love To Work At Call Centers

Depending on who you ask, the idea of working at call centers can range from amazing to just okay. If you ask the millennials, you’ll […]
September 21, 2010

The agent’s notes from the call center trenches – Part 2

Work in an inbound call center is fun but requires a sheer amount of patience. Callers are of garden variety, some of which may not be the type you want to speak with.
June 29, 2010

How Empowered Call Center Agents Improve Customer Experience

Poor customer service was identified as major reason for 60 percent of canceled bank accounts and 36 percent of insurance company switches from a study […]
June 1, 2009

Restless Mouths

Most of us know what a call center agent does. Have you ever wondered how long a call center agent talks? How long does his […]
May 28, 2009

Stages of Call Center Employees

Neophyte – Comes to work on time. Leaves a little early. Takes long lunches off site. Majority of life is still outside of answering service. […]