April 13, 2018
qualities of a good representative

Voice Problems Among Call Center Agents

A well-modulated voice is one of the best qualities of a good representative. Like singers, lawyers, teachers, and preachers, the voice is an asset — […]
July 10, 2017

Skillful Call Center Agents And How They Handle Tough Customer Calls

It is something that all call center agents, particularly the customer service representatives, will inevitably encounter: a tough customer call. Whether the customer on the […]
April 25, 2017

Surprise BPO Employers With Your Impressive Resume Format

Interested in call center jobs? Whether you’re an aspiring call center agent or a veteran getting ready to go back to the field, you can […]
August 10, 2012

New Frontliners: How To Train Call Center Agents

Mr. Victor Javier of Magellan Solutions’ training department explains the 3-step process of developing the skills and competencies of trainees to become highly qualified call […]
May 28, 2009

Agent Musings

“I will be more than glad to assist you.” Are you sure you’re glad assisting someone you don’t even know? “I completely understand the reason […]