June 18, 2014

Are You One Of Them?: The Search For Level 1-2 Tech Support Agents

Written by: John Borillo Published by: Magellan Solutions Many businesses have been adapting the concept of outsourcing technical support services. It is because these services can […]
April 15, 2013

The Pull of the Call Center—A Way to Attract Customers

Gravity—that force which “pulls” or draws objects, people, and just about anything on earth to the ground. It is essentially a law of nature, a magnetic […]
February 21, 2013

Is Customer Service Part of Your Product Line?

Today’s free market enterprise can be described as a buyer’s paradise. A newlywed couple looking for a washing machine, for instance, now has a wide brand […]
September 2, 2010

Call Center Guerrilla 3: Advanced Guide for Outbound Agents

Polite persistence differentiates the most successful outbound call center professionals from the amateur.