September 17, 2010

Career Choices in a Call Center – Part 3

Inbound call centers handle incoming calls while outbound does out coming calls. The choices are endless! Find the job that fits you.
September 16, 2010

Career Choices in a Call Center – Part 2

In the rapidly growing and evolving world of call centers, new careers and technologies are always emerging. And there are many call center professionals out there who will answer the call and accept the challenges that lie ahead.
September 13, 2010

I wanna be a Call Center Rock Star! – Part 1

If you have worked in the call center industry for quite some time now, you may have learned many lessons on what works and doesn’t in your profession, your company, and your industry.
September 3, 2010

Call Center Guerrilla 4: The Zen of Call Center Success

Surprisingly, everyone can incorporate Zen in their quest for a successful call center career.