Know what services you need before meeting with the vendor. Each call center has its own expertise, infrastructure and technology. It may have had experience on a different help desk support in the past. By knowing its major strengths, you can get a good deal if you let them handle several services.
It has been noted that the Philippine BPO sector increased by 17 percent in 2009, hauling in $7.2 billion in earnings. The industry itself accounted for about 5 percent of the GDP employing more than 400,000 people.