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September 9, 2014

There is More to Back Office Than Meets the Eye

When one thinks of call centers, the natural thing that comes to mind are voice calls. You speak to a call center agent, asking for […]
February 20, 2014

What is a Good Email Response Time for Your Call Center?

We all use email to stay in touch with family and friends. Ever since the late 90s, the world seems to have been hooked on […]
August 27, 2013

The Power of Feedback Helps You Serve Customers Better

So you want to serve your customers better, you say? We admire you for stepping up to the plate. While many companies talk about it, […]
August 5, 2013

Our Words Make A Difference In Customer Service

It has often been said that our words can either make or break us. When serving customers, for instance, we need to be careful of […]
April 15, 2013

The Pull of the Call Center—A Way to Attract Customers

Gravity—that force which “pulls” or draws objects, people, and just about anything on earth to the ground. It is essentially a law of nature, a […]
March 7, 2013

Answering the World—Anytime!

Do you ever dream of having clients from all over the world? Is it your desire to let the worldwide market know about your up […]