July 17, 2013

PRESS RELEASE: Magellan Solutions Acquires NODA’s Call Center Solution To Improve Contact Center Technologies

Magellan Solutions Outsourcing Inc., a fast-growing contact center provider in the Philippines, announced the acquisition of NODA Contact Center Solution to improve its technology infrastructure and […]
March 13, 2013

You Can Attract the World Via Call Center

Good looks, a kind heart, a sense of humor—these are just some of the traits that many of us find attractive in our potential “mates”. […]
October 30, 2012

Make The Holidays More Special—Prepare Your Call Center

We all have different ways of preparing for the holidays. There are people folks who deck the halls with trinkets, trees, and colorful bells and […]
September 14, 2012

The Best Customer Service Comes From the Heart

It is often said that someone who does things naturally does so from the heart, along with a passion.  On the contrary, a person who […]
August 3, 2010

Call Center Job Interviews – A Two-way Street

A talent acquisition consultant offers unsolicited tips on interviewing candidates in a call center company.
June 24, 2010

Great Customer Service Wins Customers, But What Else?

Differentiating yourself from other businesses will make your customers remember you, and even new ones will come and take advantage of it. Adding a little “oomph” makes a big difference.