January 25, 2013

Turn Customer Service Talk into Actions—And Make Your Customers Feel Loved

It has often been said that it isn’t enough to simply tell someone how much you love them—you have to show it. Actions, after all, […]
January 14, 2013

Valentine’s Day Made More Special—Thanks to Your Call Center

  Apart from Christmas, Valentine’s Day is arguably one of the most anticipated days on many peoples’ calendars. With this day considered as the “day […]
January 11, 2013

Have You Performed a “Pre-Year Check” on Your Customer Call Center?

Are you familiar with the term “pre-departure checks”? As the name suggests, such checks are done before embarking on a trip. Pilots conduct such checks […]
November 5, 2012

Why Not Give Some Holiday Service This Season?

Christmas, they say, is the time of giving. It is the time when we should do our best to lend a helping hand, to lighten […]
October 30, 2012

Make The Holidays More Special—Prepare Your Call Center

We all have different ways of preparing for the holidays. There are people folks who deck the halls with trinkets, trees, and colorful bells and […]
October 8, 2012

To Voice or Non-Voice? That is the Question

Every day, we are asked to make numerous decisions. These choices range from the seemingly trivial “what shall I eat for breakfast?” dilemma, to things […]