March 12, 2012

Customer Satisfaction is Key

Simply put, a happy customer is one that knows he can count on your company to back him up when things go wrong. Having a reliable product is one thing. But having a customer call center that’s easily accessible via telephone or internet, 24/7, makes all the difference.
March 9, 2012

Words Can Make or Break You

“Don’t give me any excuses” are the last words any person wants to hear from anyone. This is particularly true in the ever-growing customer service industry. Because such words don’t just show a customer’s disgust, it is a telltale sign of things to come—that this person won’t be doing business with you, ever.
March 8, 2012

Don’t Play The Waiting Game With Your Customers

“The customer is Number One” and “The customer is always right” are just two of the most used customer service mottos that many companies claim […]
March 1, 2012

Let’s Get Personal: Know the Benefits of a More Personalized Customer Service Experience

Customers would more often than not, come back for more business transactions in the future, once they see that agents attend to their needs even after putting down the phone. This, in turn, boosts the company’s image.
May 9, 2011

Customer Service Strategy: Letting Bad Customers Go

Losing customers may not be a wise move as this may affect our revenues, but think of the consequences they make in our day-to-day operations. Let us give ourselves one big favor by keeping customers who are worthy of our time and money.
October 28, 2010

Customer Service Strategy: Driving Sales with Customer Retention

Businesses lose customers because a) they gave a sloppy service; and b) they failed to delight. The key to keeping them is to connect regularly through your customer retention programs.