November 4, 2013

Caring For Customers In Need—Even If They Aren’t Yours

Picture this: one day, a customer, Mr. Smith, calls up your customer care hotline to inquire if he can have his watch serviced at your […]
October 14, 2013

Looking at the Personal Side of Customer Service

If you have been following this blog, you probably read our last post that puts forth a suggestion to get to know your clients. Getting […]
September 2, 2013

Why is Customer Care Important? The Whole World is Watching

The concept of customer service is as old as man himself. Well, okay, maybe not as old as humanity and creation, yet the whole idea […]
May 3, 2013

Little Details Go A Long Way In The Customer Care World

How fast do you pick up that telephone? How quickly do you respond to emails? Do you answer the phone with a smile? Do you […]
February 21, 2013

Did You Know That New Clients Can Easily Reach You Via Call Center?

The telephone, electronic mail (email), social media —these are just some of the ways by which we allow people to reach us and come into […]
October 29, 2012

How Can You Keep Customers Smiling This Season of Cheer?

There are many ways of helping spread the Christmas spirit during the holidays. Some folks choose to play “secret Santa” while others actually dress up […]