June 12, 2019
e-commerce customer service

E-Commerce Customer Service Helps Online Stores Achieve Profitable Long-Term Growth

  When it comes to success, business owners and entrepreneurs tend to focus on three things to gain competitive advantage — Product, Location, & Price. […]
November 23, 2016

Why Customer Support Matters in the Age of E-commerce

Customer support has a big impact on your bottom line – around 66 percent of U.S. customers are willing to pay more for good service, […]
November 15, 2013

Magellan Solutions Sends Help to Earthquake and Typhoon Victims in Visayas

MEDIA RELEASE Magellan Solutions Outsourcing Inc., a leading Philippine-based inbound call center, is supporting nationwide disaster relief efforts of various volunteer associations and government agencies […]
November 4, 2013

Caring For Customers In Need—Even If They Aren’t Yours

Picture this: one day, a customer, Mr. Smith, calls up your customer care hotline to inquire if he can have his watch serviced at your […]
September 23, 2013

Study Your Customer Service History: It’s Good For Business

We’re often reminded to “learn the lessons of history”. Paying close attention to past events, it has been said, teaches us some very important things—in […]
September 2, 2013

Why is Customer Care Important? The Whole World is Watching

The concept of customer service is as old as man himself. Well, okay, maybe not as old as humanity and creation, yet the whole idea […]