Fb Pixel customer experience Archives - Page 2 of 3 -
January 30, 2013

A Special Valentine’s Treat For Customers, Thanks To Your Call Center

Have you ever noticed how people, especially couples, tend to be just a tad sweeter on days like Valentine’s Day? Whether we admit it or […]
March 28, 2012

Experience is the Best…Customer Service Agent?

Experience, they say, is the best teacher. For all the lessons we’ve learned in school or even at work, nothing beats experiencing something firsthand to […]
March 23, 2012

Do These, And They Will Come

Did you know that customers buy products and take advantage of services based mainly on their customer service experience? While many may argue, most customers, […]
August 26, 2011

The battlefield of the mind and heart

In this job, you experience everything - customers hurling invectives at you during a call; some rare occasions when they share their most hilarious stories; getting harassed by difficult managers; and happy situations as you remember that life as an inbound or outbound call center agent opens up limitless opportunities. Keep in mind that these situations, whether it is good or bad, separates winners from losers.
July 8, 2010

2 Strategies To Create A Great Customer Experience

Customer call centers can still gather a myriad of stories about interaction that either builds or breaks our brand. New learning can be discovered there as we take them along and apply the right strategies in delivering great customer experiences.
June 29, 2010

How Empowered Call Center Agents Improve Customer Experience

Poor customer service was identified as major reason for 60 percent of canceled bank accounts and 36 percent of insurance company switches from a study […]