July 27, 2012

Is Customer Service Your Company’s Key Feature?

It’s no secret that a lot of today’s products thrive on their numerous features. Smartphones, for instance, boast of the ability to e-mail, chat, Facebook, tweet, […]
June 8, 2012

The Sale is Not the End

Have you ever come across sales agents who, after selling a car, for instance, suddenly “can’t be reached”? After practically throwing their best stuff at you—freebies, […]
March 27, 2012

Say No Evil, Do No Evil

“Don’t do this, or else …” is a line we often heard while growing up. As little children, curiosity, more often than not, got the better […]
May 9, 2011

Customer Service Strategy: Letting Bad Customers Go

Losing customers may not be a wise move as this may affect our revenues, but think of the consequences they make in our day-to-day operations. Let us give ourselves one big favor by keeping customers who are worthy of our time and money.