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March 18, 2015

High Tech Enough: Sophisticated Technologies In Philippine Call Centers

Technology is the reason why outsourcing tasks is very much possible. This would not have happened if technology (or at least high technology) was present. […]
March 5, 2015

Using Customer Service Touch Points To Enhance Customer Experience

Have you ever heard of the term ‘touch point’? If you are the business owner and you have not, it is time to learn more […]
December 9, 2013

Spread Some Holiday Cheer with Stellar Customer Service

Spread Some Holiday Cheer with Stellar Customer Service was last modified: August 13th, 2018 by Magellan Solutions
December 2, 2013

Customer Service Starts With A Connection

You’ve probably heard it all before, maybe even from us while following our regular blog posts. You may have even experienced it firsthand—especially during the […]
July 27, 2012

Is Customer Service Your Company’s Key Feature?

It’s no secret that a lot of today’s products thrive on their numerous features. Smartphones, for instance, boast of the ability to e-mail, chat, Facebook, […]
May 30, 2012

Reach Out and Touch Your Customers

There was this ad that came out a few years ago that encouraged people to “reach out and touch someone”. The company behind the ad […]