Customers would more often than not, come back for more business transactions in the future, once they see that agents attend to their needs even after putting down the phone. This, in turn, boosts the company’s image.
Let your business give the most excellent offer without getting crushed morally with impossible demands. Be excellent at what you do and remain faithful to your core values. It will be soon when you realize you are opening a bigger playing field where you can do significant work and deliver nothing more but the best.