December 27, 2013

Appease Your Angry Clients With Stellar Customer Service

Christmas is ideally the time of the year when laughter and good cheer are in great supply. It could be the lights, it could be […]
December 23, 2013

Did You Know That Great Customer Service Brings Loyalty?

It’s no secret that a lot of businesses do all they can to attract new clients to patronize their products. Coming up with all sorts […]
October 7, 2013

Getting to Know Your Customers is the Way to Great Service

When you enter into a relationship, they say, it is best to get to know the person. This is essential to help maintain a long-lasting […]
July 1, 2013

Why Not Go Out Of Your Way And Offer Great Customer Service?

True Story: A couple of weeks ago, Gerard, who works as writer for companies and magazines, recounted an incident on how he accidentally “locked himself […]
July 8, 2010

2 Strategies To Create A Great Customer Experience

Customer call centers can still gather a myriad of stories about interaction that either builds or breaks our brand. New learning can be discovered there as we take them along and apply the right strategies in delivering great customer experiences.
June 11, 2010

Great customer service impacts small business performance

According to a survey, 35% of large organizations do not respond to e-mails sent by their customers. This is where small businesses can outshine their larger counterparts! Less in size does not mean limited capabilities.