June 10, 2019

The Ultimate List Of Call Center Services In The Philippines

Call center services in the Philippines cater to different business needs. There are common services such as customer service, technical support, sales, and lead generation. […]
October 6, 2017

Open Your Business Even On Holidays! Get 24/7 Answering Service

A 24/7 answering service is one proven solution to the real problem many business owners face today: “How can I provide an outstanding level of […]
August 17, 2016

When your in-house call center just doesn’t work anymore: How to decide when to outsource an inbound call center service

  In outsourcing an inbound call center service, how do you decide when to stop overanalyzing and start taking the next steps to a successful […]
November 6, 2015

Bureau Veritas ISO 27001 Certification (Press Release)

Date Published: July 2014 Magellan Solutions Outsourcing Inc., a Philippine-based provider of contact center, back office and data processing services for small and medium enterprises […]
December 14, 2012

How to Avoid Turning Mr. Nice Guy into Mr. Scrooge Amid the Holiday Madness

The holiday season is often considered the merriest time of the year. Yet let’s face it: There are times when many of us can’t help […]
November 29, 2012

The Inbound Call Center as Holiday Helper

There’s no denying that the holidays are the busiest time of the year. With shopping for gifts to cooking holiday feasts, everyone is running around […]