June 4, 2012

Let’s Talk

Communication, they say, is the key to any successful relationship. Family, best friends, sweethearts, even business associates need to constantly talk to each other to know […]
May 25, 2012

Call Center Tip: Live Your Ad Tagline

Have you ever come across the phrase “practice what you preach”? It essentially means that one should not just talk about and advocate certain values. Instead, […]
May 4, 2012

A Shot in the Customer Care Agent’s Arm

Do you feel like life’s becoming a drag? Are there times when you feel like everyday is Groundhog Day—that it’s the same deal, day in and […]
April 25, 2012

Outsourced Growth: How Outsourcing Can Lead to Business Growth

It is often said that a “want” is different from a “need”. As philosophical as it sounds, the reality is that not all wants are needed, […]