January 10, 2011

Magellan Call Center brings Christmas cheers to White Cross’ kids

The participants came home feeling a sense of satisfaction knowing that this once a year undertaking brought happiness to the children who attended the event. Aside from growing its call center business, Magellan Solutions understands its obligation to the society by sharing its blessings to those who have less.
November 30, 2010

Inbound Customer Service is Everybody’s Business

If you treat customers properly by pointing them to your key resources, they end the call with a positive impression about your business. This greatly impacts satisfaction and your company’s growth.
October 22, 2010

Customer Service and earning MORE from it

Inbound customer service is no longer relegated to dealing with customers whenever they have complaints. These days, this department brings in the money for the business.
September 21, 2010

The agent’s notes from the call center trenches – Part 2

Work in an inbound call center is fun but requires a sheer amount of patience. Callers are of garden variety, some of which may not be the type you want to speak with.