September 17, 2010

Career Choices in a Call Center – Part 3

Inbound call centers handle incoming calls while outbound does out coming calls. The choices are endless! Find the job that fits you.
September 15, 2010

Career Choices in a Call Center – Part 1

With its continued rise, the call center industry has evolved and diversified that a lot of people are now having difficulty in understanding the various call center job ad posted online.
August 31, 2010

Call Center Guerrilla 1: Inbound Call Handling Tactics

In this installment, we discuss and simplify the process if you handle incoming calls in the inbound call center.
July 30, 2010

4 Key Ways to Deliver Top Online Customer Service

Web now grows four times faster than stores. This is an opportunity to provide online visitors with exceptional customer service through an inbound call center.