The call center industry in the Philippines continues to thrive despite threats of shifting customer service jobs back to the US – the largest market for outsourced call center services. It has remained No. 1 over the last 10 years, and will continue to enjoy twice the opportunity in the next 5 years.
Americans cannot tell the difference these days. They would speak with a Filipino telephone representative whose accent and communication skills are remarkably on par with a native American English speaker.