Fb Pixel Philippine call center Archives -
March 16, 2018
call center industry

The Philippine Call Center Industry: A Brief History

Contact centers initially emerged in the Philippines as major provider of front- and back-office support such as voice, e-mail, order processing, shared services and many more to global businesses.
November 5, 2014

How To Use Customer Technical Support During Holidays

  For each and every day of our life, we would have to deal with the usual things that come and go. We have to […]
April 14, 2014

The Philippine BPO Industry Offers Rightshoring Plans For Businesses

Due to the increasing popularity of outsourcing services, there are no signs of its possible demise or slowing down. According to the IT & Business […]
December 12, 2012

Philippine Call Center Expands in the US

Manila, Philippines, July 04 2012 – Magellan Solutions Outsourcing Inc., a fast-growing contact center in the Philippines, announced the opening of its new office in […]
February 15, 2012

The State of the Philippine Call Center Industry: What Small Businesses Need To Know

The call center industry in the Philippines continues to thrive despite threats of shifting customer service jobs back to the US – the largest market for outsourced call center services. It has remained No. 1 over the last 10 years, and will continue to enjoy twice the opportunity in the next 5 years.
November 29, 2011

The Philippines is the new call center capital

Americans cannot tell the difference these days. They would speak with a Filipino telephone representative whose accent and communication skills are remarkably on par with a native American English speaker.