Fb Pixel social media customer service Archives -
March 24, 2014

Do You Understand Your Customers?

You’ve heard it all before. You’ve probably even used the slogans in ad campaigns at one point in time We’re referring to slogans such we […]
September 10, 2013

How Can Customer Service Get a Boost Via Social Media?

  Have you gone social? If this question sounds alien to you, then you may probably need a lesson or two about the phenomenon that […]
July 22, 2013

Customer Service Is About Cooperation

  Are you a member of the Sesame Street generation? If you grew up with Big Bird, Ernie and Bert, and Grover as your Nanny, […]
April 22, 2013

How Can You Pull Clients Via Customer Call Center?

Big discounts, 3-day clearance sale events, rewards, rebates, attractive freebies—these are just some of the most creative ways used by quite a growing number of […]
August 31, 2012

How Do I Care For You? Let Me Count the Ways

Life affords us countless ways of showing those around us that we care for them. These can range from simple birthday cards to extravagant gifts […]
February 14, 2012

Social Media: The Newest Essential Tool For Small Business Customer Service

Today, customers are turning to social networks to find answers by asking other customers about their experiences. Social networking is slowly making its way into the corporate world, turning into a collaborative business tool. Many small and medium businesses are benefiting from its ability to drive customer engagement because it can finally create a “more personal” dialogue with influencers and end users.