It is the ultimate goal of small business owners to adequately serve customers and knowing how positive they are with the product or service offers. There is a renewed sense of energy that drives us to move our enterprise a notch higher and we may need professional assistance to achieve this. To serve your customers powerfully, consider 2 choices: Setting up or outsourcing your online customer service to an inbound call center.
The recent ATG research study reveals that 30% of customers use three or more channels for a single transaction. Even with the convenience provided by the Internet and the emergence of mobile marketing, data still reveal customers employing the most traditional means – store visit and customer service – for their buying decisions.
While consumers use their computer or cell phone to browse and research about a product or service, they ultimately make purchases in the store or through a contact center representative, study reveals.