Know what services you need before meeting with the vendor. Each call center has its own expertise, infrastructure and technology. It may have had experience on a different help desk support in the past. By knowing its major strengths, you can get a good deal if you let them handle several services.
Businesses need to put themselves in the shoes of the customers. If consumers call your technical support or your help desk, it means they are looking for the right reason for the things that have gone wrong along the way.