February 13, 2013

Tech Support Call Center Shows You the Romantic Side of Gadgets This Valentine

Let’s face it: no matter how commonplace gadgets are nowadays, many folks still don’t find anything romantic about receiving a mobile phone for Valentine’s Day. […]
September 21, 2012

How Do I Serve From the Heart? Let Me Show You

You’ve probably heard about the “service from the heart” line being used all too often. Regular readers of this blog may likewise recall our recent […]
March 23, 2011

How to outsource your help desk call center to the Philippines

Know what services you need before meeting with the vendor. Each call center has its own expertise, infrastructure and technology. It may have had experience on a different help desk support in the past. By knowing its major strengths, you can get a good deal if you let them handle several services.
July 7, 2010

Customer Service: The Truths About Customer Complaints

Businesses need to put themselves in the shoes of the customers. If consumers call your technical support or your help desk, it means they are looking for the right reason for the things that have gone wrong along the way.
July 5, 2010

Telephone, E-mail or Chat: Which Customer Service Support?

The recent ATG research study reveals that 30% of customers use three or more channels for a single transaction. Even with the convenience provided by the Internet and the emergence of mobile marketing, data still reveal customers employing the most traditional means – store visit and customer service – for their buying decisions.
June 7, 2010

How to help your Help Desk now

Real help however begins with people who provide the service themselves by equipping them with tools and processes to make them effective front-liners. Once they do, this satisfaction stays with them and is passed on to real customers day after day.