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A 24-Hour Answering Service Is Beneficial To Your Business.
Businesses of any size can take advantage of a 24-hour answering service, especially if your ultimate goal is to expand your market reach. As well as that coveted customer retention.
An unanswered call or inquiry from customers is not suitable for your business. An existing customer with an unanswered call experience would make them feel unimportant. After you are done selling an item to them or after a service is rendered.
For a new customer, it would make them feel like you are not interested in giving them a service or providing a product. Both scenarios spell doom for your business.
So why not go for a 24-hour phone answering service? What is it anyway, you may wonder?
What Is A 24 Hours Reception Service?
This means your business line is open 24 hours a day, seven days a week, 365 days a year. No matter your industry, you can use this service in hospitality, aviation, or just a simple startup business.
A business with a working 24-hour reception service gives an excellent impression to your customers. Be it existing or new clients. That you take and answer every call seriously. This maintains your position as a good product and service provider.
Why capitalize on the term working? Anyone can have a 24-hour reception service. But is it working?
By working means, no phone calls go unanswered. Every call is managed correctly. Every query is answered.
You can relax even after your official business hours end. You will have the peace of mind that any calls will be handled professionally.
Why Telephone Answering Service 24 Hours Is A Priority
Despite the many channels where customers can reach their brand of choice, the go-to is the telephone. Therefore, you must ensure your business is equipped with this service.
No one wants to talk to an automated voice-over. They prefer a live answering service. Customers who call in the wee hours are in dire situations, at least for them.
Showing them that your business is available no matter what time gives them a sense of importance. You can do this via a 24/7 answering service. This, in turn, makes them loyal to your brand.
It is good to note that they are not loyal to your product or service. They are dedicated to the sense of importance you make them feel. How’s that for customer retention?
Outsource Your 24-Hour Answering Service In Magellan Solutions.
One of the top BPO companies in the Philippines, Magellan Solutions, can provide you with an excellent customer service staff to handle inbound calls.
This friendly customer service staff is dedicated to handling your 24-hour answering service. With our agent’s neutral accent, English fluency, and empathetic approach, the customer’s call will be a breeze.
We are also ISO 27001:2013 and HIPAA compliant. This is our dedication to protecting your business’ information security.
When do we start? Call us today for a free 60-minute business consultation. Fill up the form below!
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