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Most firms make the tragic mistake of hiring a Legal Outsourcing partner without considering these do’s and don’ts.
The challenge is to be better than them and use your limited resources more wisely.
Legal service outsourcing is an effective strategy for your firm. However, many do not understand the different ways it can go poorly.
In this article, we will discuss the do’s and don’ts of getting a legal outsourcing partner.
What is a Legal Outsourcing Service?
Legal process outsourcing or LPO is a business strategy common in the legal industry.
With LPO, you are hiring a third party to handle some tasks for your firm. And these tasks are exclusive to legal practices.
However, not all services outsourced by a legal firm are LPO. For example, they can get a customer service BPO. But that is not automatically part of the legal process of outsourcing services. Not unless you hire a team of agents that will transcribe court recordings for you.
To make it easy, below are the most common Legal Outsourcing Services you can avail of:
1. Legal Transcription Services:
Want to make an easy-to-read copy of an interview, audio material, and even court hearings? Legal transcription is for you! This service is essential to prevent missing out on important details and getting material that needs reviewing.
A legal transcript can come from any audio or video piece. It just needs to be organized so that the transcriber can easily document it.
2. Legal Collection Services:
Lawyers are always busy with their cases. They must be focused and composed. That is why it is important not to distract them with things such as bill collections.
Nowadays, most firms hire a BPO company to do the collection for them because it is distraction-free and a surefire way to collect the dues from your clients.
3. Legal Research Support Services:
Legal research is the process of looking for information that will help you or support you with your current cases. This information could either be existing laws relevant to you or previous hearings that can help you win the case.
It is like having a virtual assistant. That is the reason most lawyers avail of this service.
4. Legal Appointment Setting Services:
This service simplifies your scheduling. It allows your firm to have constant availability and helps you provide for interested clients who cannot set an appointment in your time.
With a legal appointment-setting service, you can compete better with your competitors. It also enables you to cut callbacks and multitask.
If you are a legal practitioner, an independent lawyer, or a law firm, you will need a good LPO company by your side. As indicated above, anyone in the law industry can benefit from these services.
But of course, you can do all the necessary processes within your company. However many still prefer to outsource because it is more efficient and convenient.
The Difference Between Legal Process Outsourcing and Insourcing
Before anything else, let us discuss the importance of recognizing the difference between outsourcing and insourcing.
Many are still confused about the pros and cons of both, and why does it matter anyway?
In simpler terms, outsourcing means employing cheap overseas labor to complete tasks remotely.
Outsourcing uses the developed workforce of an outside organization to perform the work given to them. Legal practitioner avail of their services for the following reasons:
- Cheap
- Increased business network
- Flexibility
- Access to a talented workforce
- Faster in-hand dates
- Safe and secure data protection
- Better client relation
However, most people are still afraid to try LPO because:
- Quality control is more difficult
- Distance and time zones can delay communication
- Language barrier
Insourcing means employing local lawyers to handle specific tasks, such as documentation and court appearance.
Usually, insourcing involves the firm assigning a project to a person within the company instead of hiring an outside employee. It also means utilizing developed resources within the organization to perform some tasks or to achieve a goal.
In summary, in insourcing, you are placing the operation within your firm. Some lawyers prefer this type of approach because:
- Quality control is much higher
- A greater level of control and oversight
- Development of the skills of internal staff
- Much faster in-hand date
Insourcing is not perfect, of course. It still has problems that it has yet to fix, such as:
- Costly
- Limited talent pool
- Higher work stress
- Higher employee turnover
It is vital to know about these approaches before getting an LPO partner to assess which strategy works better for you.
Ask yourself, do you want to save money and hire an outside employee? Or do you trust your people enough to create a new line of work? These are the things you need to consider.
The Do’s and Don’ts of Legal Outsourcing
Since we have already established what legal outsourcing means, we will now discuss the do’s and don’ts of getting an LPO partner.
DO’S |
WHY? |
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1. Outsource Specific Talent and Tools |
As a law firm, you must value skills and expertise above all. Only get an employee that you need and trust. Let us face it, even the most versatile firms do not have the talent for every case. Outsourcing a lawyer, attorney, or staff with a specific toolset on a per-case basis is an option and, sometimes, an intelligent way of using this approach. For example, some firms will outsource talent for specific cases when they need an expert on a particular cultural, industrial, and geographical subject. Fortunately, the legal services outsourcing industry is growing, so chances are you will find someone perfect for your needs quickly. Plus, an outsourcing partner helps you get the best talent out there. You will not need to scour the internet anymore because getting someone with that specific toolset is one phone call away. |
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2. Ensure Clear communication |
y time you outsource legal processes or tasks, ensure that everything is crystal clear to you and the LPO. As a legal practitioner, you should know that communication is crucial. And getting a legal process outsourcing partner means you are committing a part of your business to them. Always keep in mind to effectively communicate objectives to your chosen business partner. Focus on the aspects that are important to you. And ensure that they understand the goal of your current project. |
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3. Think of LPOs as Partners |
Every time you outsource legal processes or tasks, ensure that everything is crystal clear to you and the LPO. As a legal practitioner, you should know that communication is crucial. And getting a legal process outsourcing partner means you are committing a part of your business to them. Always keep in mind to effectively communicate objectives to your chosen business partner. Focus on the aspects that are important to you. And ensure that they understand the goal of your current project. |
DON’TS |
WHY? |
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1. Outsource Research with Subpar Talent |
Do not hire people because you can do so. Always be critical in vetting them. The legal talents you will hire will have a significant impact on your case outcomes. Ensure that they are the perfect fit for your needs. Any research submission needs to be of utmost quality and complete relevance to your objectives. Do not be afraid to mull over anything that falls below your expectations. Slacking here could lead to catastrophic failure later on in a case. |
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2. Outsource Your Core Staff |
Some law firms are now outsourcing their core staff to cut down on costs. However, this is a bad idea in the long run. Your firm must have its own identity, its core function intact for every case or project. Make sure to try not to outsource your core employees to avoid complications. Outsourcing will not solve all of your staff’s problems. You will still need someone physically present to assist you. Such as in court appearances and handling multiple records. It is also practical to have a team you can see. It will help preserve the social culture and solidarity of your firm. |
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3. Think of Outsourcing as a Quick Fix for Mistakes |
Legal services outsourcing is not a quick fix for the mistakes of your core talents. Always think of an LPO as a long-term solution in providing high-quality work and excellence in every case. There is a reason why people choose to have a BPO partner. It is because they believe and trust the process. We have established above that legal services outsourcing services help you to find the best talent out there. It cuts the chances of your business getting a subpar worker, plus it allows you to save a lot of money. If you think of an LPO as a band-aid solution to your problems, you will not be able to utilize its full potential. |
The Company for your Legal Outsourcing Services Needs
Are you tired of searching “legal outsourcing services,” “legal process outsourcing,” or “legal outsourcing services los” on your browser? But you still cannot find the perfect LPO partner for you? Do not worry because we have a solution for you.
Magellan Solutions is a BPO company based in the Philippines. With over 17 years of industry experience, we offer high-quality call center services to all industries. We guarantee a high-quality service. Also, our company is certified with ISO 27001:2013 from Bureau Veritas International, and HIPAA-compliant.
At Magellan Solutions, we train our agents to become customer service experts. We make sure that they have the necessary tools, equipment, and knowledge to serve the customers. We want to extend our services even to small and medium enterprises, so we keep our rates highly flexible and competitive.
Get in touch with us now, and we shall discuss how our company can help your business. Complete the contact form below and get your 60-minute free business consultation with us today!
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