Fb Pixel Time Is Of The Essence: A Reminder For Call Centers

Time Is Of The Essence: A Reminder For Call Centers

Time Is Of The Essence: A Reminder For Call Centers

A day is made up of 24 hours. This is typically broken up into eight hours for sleep, and 16 remaining hours for whatever it is we wish to do. With today’s fast-paced lifestyle, however, a lot of folks find themselves wishing for longer days—more time than the given twenty-four.

If you really think about it, your company’s customer service call center is likewise given only so much time to handle calls.

Answering the telephone for instance, must be done as soon as possible. Making callers hear more than a few rings is a big no-no. Too many rings only means that you’re not interested or are too busy to pick up. And this is what drives callers away.

Once those calls are answered, inbound call center reps must likewise remember that there are other callers waiting in line (or on queue). This means they can only spend so much time on each call. This, in turn, means that call center agents need to get as much “business done” in the soonest time possible.

Is this possible, you ask? Well, you’ll just have to catch us again to find out.

Magellan Solutions
Magellan Solutions
Magellan Solutions is a Filipino-owned outsourcing company. It provides inbound and outbound contact center services as well as other business process outsourcing (BPO) services that cover finance and accounting, healthcare, sales and marketing, engineering, architecture, design, data management, human resources, legal, and IT. Combining years of experience; unrivaled expertise; and capabilities across industries and business functions, Magellan Solutions bring optimum approaches to strategies of business operations by delivering customizable BPO and customer management solutions to any type and any size of business.