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Call center outsourcing companies in the Philippines
The low operating cost of offshoring to countries does not equal low-quality workers. We always consider the experience of the agent. In line with this, we look into the agreement on the salary budget of the client.
Other Southeast Asian countries offer cost-saving services. But most American companies still prefer the Philippines. This is because of the high mastery of the English language and exposure to Western culture. India also offers cheaper services. But the downside is having heavy accents and idioms that confuse American customers. This is true for both voice and nonvoice BPO.
The Philippines has a skilled workforce and lower call center pricing. It’s the main reason why it would be better if you outsource here. It’s that simple.
What Magellan Solutions do for outbound telemarketing services
Whether you’re a small business owner or an outsourced telemarketer for another company, these are some of the best and most effective outbound sales tips we have found helpful:
Be confident
Customers can identify the brand’s authenticity by observing the agent’s tone. Call centers are no longer a mystery. Customers are well aware that agents follow a specific spiel. This is why confidence is essential. With confidence, even if a script is prepared, they can tweak it according to the caller’s personality. Agents can then make a more personal connection and build a more solid ground for trust between customers and your brand.
Do not assume
As an agent, consumers expect them to be pro at listening. Consumers do not want to get cut off in the middle of their sentences. This may lead to misunderstanding and the customer getting offended. Every customer is unique. So is their reason for calling. The best way is to listen to the customer’s opinion. Only then can an agent put forward the benefits of your product.
Building rapport
Have an interest in conversing. These usually end up as a quality call that sells your products. An agent should refrain from verbal tics like “oh” and “ahh.” There are better ways to fill in space. Listen to their surroundings. Here, a bark? Ask if it’s their pet. Through simple conversations, customers would feel at ease. The call would not sound so dull and generic. They would feel cared for.
Prepare for objections
There will be consumers who will counter things your agents say. As a result, they would need to explain without being irritated. This is probably the most tiring part of the call itself. But only through this will you be able to assure customers of the agents’ credibility. Through this, they will be assured that the one answering fully knows the service/product they endorse.
Mind the speech rate.
Speak slowly. It is necessary to make the person at the other end understand you. Take your time explaining. It is much better to close a successful deal than to have a fast call but close nothing. Quality over quantity of calls should matter. If you habitually speak fast, try cutting your speech rate by about 20 percent. The people at the other end will appreciate this gesture of an outbound telemarketer or service provider.
Repeat your customer’s words.
This may seem unpleasant, but it is better to clarify things rather than assume. This is also important, especially if the consumer has a lot of questions. Have them repeat their words after telling them that you are clarifying on your end.
Our agents have mastered these tips. This resulted in our clients wanting to extend their contract or make a permanent one with us.
The top-performing partner for global telemarketing firms
Magellan Solutions is a BPO company with high-quality outbound telemarketing services. You can guarantee the quality of service as our company is ISO 27001:2013-certified and HIPAA-compliant.
At Magellan Solutions, we train our agents to become experts. We ensure they have the tools, equipment, and knowledge to serve customers efficiently.
Contact us now, and we shall discuss how our company can help your business.
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