Are you considering outsourcing some of your support services? Then you better remember one main thing. The experience you give your customers makes up a huge part of your company brand.
Clients we have worked with have enjoyed a high level of service. They no longer worry about the support coverage gaps that used to occur.
Do you need a company with a smooth, effective customer support outsourcing experience? Here at Magellan Solutions, we have achieved all these with our current partners:
We offer different types of customer service. We have combinations of our methods that we then outsource to our customer service teams.
24 hours is the current industry standard for receiving responses. This allows representatives plenty of time to research any needed issues. They would then have an effective response to the customers’ questions. Emails also end the difficulty in understanding the representative.
If you want a faster and more direct response, live chat is a must. What’s more, at least 33% of customers expect live chats on every website.
A method preferred if you have a high volume of customer interaction. Representatives handle calls. This varies from inbound or outbound.
Social media is being used for handling customer service issues and concerns. The customer’s question sometimes is being resolved with a quick response. This makes the character count for each social media a perfect way to relay the message. You can even take an extra approach. Search for your company name to find complaints or queries you can respond to.
Magellan Solutions has all the qualities of a reliable customer support provider. With over 17 years of service, we make sure that our staff reflects this time frame experience. Our agents are already trained to become customer service experts. They have the necessary tools, equipment, and knowledge. With this, they effectively serve you and your customers. We want to extend our services to small, medium, or even large enterprises. Thus we keep our rates highly flexible and competitive.
Our company is ISO and HIPAA certified, so we can guarantee high-quality services. Get in touch with us now, and we will discuss how our company can help your business.
Contact us today for more information.