Why Do Companies Always Hire Filipino Telemarketers?

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Why are Filipino Telemarketers better than the rest?

When we talk about the best in the call center industry, the first thing that comes into entrepreneurs minds are Filipinos.

Filipinos are talented, hardworking, caring, professional, the list can go on and on.

But let’s dig deeper into the facts and figures why Filipino Telemarketers are better than the rest. 

 

Numbers that Proves Filipino Telemarketers are Superior

There are a lot of talented people working at telemarketing services in the philippines.

But talent, attitude and other characteristics can all be superficial. Hence it is important to look at the facts and figures surrounding telemarketers and Call Center Companies in Metro Manila.

To make it simple, we’ve created a table comparing call center Philippines to other countries.

CountriesAverage Price Per HourLiteracy RateEnglish Proficiency IndexGSLI
Philippines$6 – $898.20%High5.96
India$5 – $974.40%Low7.09
Pakistan$6 – $1059.10%Low5.37
Malaysia$7 – $1093.70%Moderate6.22
South Africa$15 – $2087.00%Very High4.06
United States$22 – $3599.00%Very High5.97
Brazil$2593.20%Low6.05
Mexico$2595.40%Very Low5.82
Vietnam$25 – $3595.00%Low6.05
China$25 – $4096.80%Moderate6.8
Bangladesh$25 – $3573.90%Low5.33
Sri Lanka$25 – $3591.71%Low5.52
Russia$25 – $3599.70%Moderate5.52
UK$25 – 5099.00%Very High5.97
Peru$35 – $4094.41%Low5.31
Romania$35 – $4598.80%High5.36
Australia$35 – $5599.00%Very High4.51
Argentina$55 – $6099.00%High5.15
Hungary$55 – $6599.10%High5.3
Poland:$60 – $7099.80%High5.63

Based on this list, it is easy to identify which country both excel in performance and price. But let us break it down further.

 

Call Center Experience Philippines

When we say that the telemarketing services in the Philippines are better than the rest of the world, that is no understatement. Just look at these figures:

Price to Literacy Comparison

Based on the table above, Telemarketing Philippines Outbound companies pride itself as the most affordable call center provider in the world.

CountriesAverage Price Per Hour
Philippines$6 – $8
India$5 – $9
Pakistan$6 – $10
Malaysia$7 – $10
South Africa$15 – $20

Still not convinced that it’s cost-efficient to hire telemarketer Philippines? Here is the current salary breakdown of agents working as agents on any Outbound Telemarketing Services Philippines:

CitiesExperienceSalary per Month (PHP)Salary per Month (USD)
Smaller citiesNo experience12,000 pesos$270
ManilaNo experience16,000 pesos$360
Smaller cities1 year experience15,000 pesos$335
Manila1 year experience18,000 pesos$400
Smaller citiesLower level management20,000 pesos$450
ManilaLower level management30,000 pesos$670
Smaller citiesHigher level management30,000 pesos$670
ManilaHigher level management50,000 pesos plus$1100 +

Not only that most Telemarketing Companies Philippines are the home of literate agents that can communicate effectively to clients.

CountriesLiteracy RateEnglish Proficiency Index
Argentina99.00%High
Australia99.00%Very High
Brazil93.20%Low
China96.80%Moderate
Hungary99.10%High
Malaysia93.70%Moderate
Mexico95.40%Very Low
Peru94.41%Low
Philippines98.20%High
Poland99.80%High
Romania98.80%High
Russia99.70%Moderate
Sri Lanka91.71%Low
UK99.00%Very High
United States99.00%Very High
Vietnam95.00%Low

Based on the literacy rate per country and the English Proficiency Index, the Philippines is at par with countries like the United States and UK.

In fact, the UN ranks Filipinos as the most literate in Southeast Asia.

Since quality of service is hard to determine as it varies across nations and industry; literacy and English proficiency is a good place to start benchmarking how good telesales company Philippines is in communicating with clients.

And by all means, a high literacy rate signifies stability. As UNESCO stated, a high literacy rate (or low illiteracy rate) suggests the existence of an effective primary education system that enables a large proportion of the population the ability to communicate properly.

In essence, a good ratio, like in the case of the Philippines, between Literacy and Price indicates a good quality in service and will probably yield a higher Return on Investment.

It is also a good indication on how capable telemarketing call center Philippines are compared to other countries.

Global Services Location Index  (GSLI)

The annual Global Services Location Index is a tool to help companies understand and compare the factors that make countries attractive as potential locations for offshore services. 

It measures the viability of countries as an offshore destination based on their financial attractiveness, people skills and availability, and business environment.

In the recent GSLI, Kearney writes that:

“Asian economies continue to represent seven spots in the top 10. India, China, Malaysia, and Indonesia hold the first four spots in the global services value chain again this year; Vietnam, Philippines, and Thailand continue to hold their spots in the top 10 with minor changes in rank.”

Meaning, the report sees the Philippines as one of the top outsourcing destinations in the world.

CountriesGSLI
Brazil6.05
China6.8
India7.09
Malaysia6.22
Mexico5.82
Philippines5.96
Poland:5.63
Russia5.52
Sri Lanka5.52
UK5.97
United States5.97
Vietnam6.05

 

Conclusion

Call center outsourcing Philippines meets all the criteria from literacy rate to GSLI.

In summary, affordability plus skills makes any outbound call center in the Philippines the better option among its neighbors.

CountriesAverage Price Per HourLiteracy RateEnglish Proficiency IndexGSLI
Philippines$6 – $898.20%High5.96

In addition to this, the Philippine government supports outsourcing companies as it helps the economy to grow. 

In fact, industry experts predict that by 2022, Filipino BPO services will cover 15% of the outsourcing market. Additionally, the industry expected growth is 9% annually for the next five years.

That is also why politicians are enthusiastic in creating progressive government policies.

 

How to Hire a Filipino Telemarketer?

Looking to hire Filipino telemarketers? Here is a simple 1-2-3 guide for you to keep in mind.

 

  1. Identify what kind of people you need

This might be the most simple, but this is the most important step. You must have a clear idea on the kind of people you need. And communicate these requirements to your call center partner.

With a clear job description, you should be able to discover at least 20-40 qualified candidates. But if you already have a BPO partner, this will be the least of your worries.

Of course, quality trumps quantity, so while your first candidate might be fantastic, it’s always preferable to have numerous applicants so you can pick and choose from them.

 

  1. On-boarding and training your new hire

If you’re only hiring one agent, you can probably get away with training them yourself.

However, if you plan to hire a large number of agents, you’ll need to build a training program. 

The simplest method to accomplish this is to share your screen with the first agent who goes through the procedure, film the training, and then disseminate it to all new agents that join your company.

But if you already have a BPO partner, they will help you with this process.

In fact, some call centers already have a standard procedure they can teach onboarding agents. That means, you do not need to go through a lot of things to make sure your agents are work ready.

 

  1. Get your systems and processes in order

Before you start your outsourcing journey, make sure your BPO partner and you have support protocols ready. 

Setting the KPIs is a good start in measuring performance. But you can use other software or tools to help you track productivity.

Some call centers even have QA analysts on board to check on the quality of calls and service.

 

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