Japanese Call Center Outsourcing
Magellan Solutions offers Japanese customer service for companies that need phone representatives who are well-versed in the language. By using our years of experience in delivering the best customer service to international businesses, you significantly improve customer experience and cost efficiency.
Outstanding Japanese Customer Service for your business
The Japanese economy is a force to reckon with. Despite it being a small country that is frequented by typhoons and tsunamis, it does not hinder the country from making quite a big splash in the global community. This is why a lot of business owners are looking at expanding to this country.
Like most countries in Asia, Japan is known to have a really strong hold on its culture. It is the home of very proud people. Once you are in this country, you would be able to see how it has been able to protect and preserve the very unique yet popular culture that it has been known for. However, you would also get to see how modernization has taken place in this part of Asia. The Japanese are very disciplined people and they know how to handle their affairs pretty well. This is reflected in how their economy is continuously growing and making an impact in the whole world.
For all those businesses looking at entering this market, it is highly recommended that you take the time to learn more about this country before venturing. You have to learn about how businesses are made here and how they thrive. It would also be good to learn the language because most citizens use this to communicate. It is very important to keep in mind that the Japanese have a very high regard for art. In fact, they look at everything they do as a form of art. That means, even in business, how you work on it is an expression. You would see that businesses establish a good relationship with their customers by making sure that they are one step ahead of customers’ expectations. This makes customers become happy and content with how they were treated and they end up being loyal customers and good advertisers of the business that they just had a transaction with. This is something that you would want for your own business if you were to take the plunge and join the Japanese industry.
It would take a lot of time to learn all of this especially since you are the business owner. And then, you would have to make sure that all the employees you would be taking under your wing should be able to understand just how the whole system works. This would mean having to spend a huge amount of time and resources in accomplishing this. There is no easy way out if you choose to go by this system.
However, if you believe that Japan is the right place for your expansion, you can opt to get help from Magellan Solutions Outsourcing Inc., a call center in the Philippines that offers multilingual services. By getting help from this company, you can be sure that all the processes and systems that you have set up for your business would be enforced well even if it means setting up your business in Japan.
This is what Magellan Solutions Call Center does for you. It will create a team of skilled and experienced Japanese-speaking agents to do all the outsourcing tasks that you would want them to do for you. Everything is set up and that includes the facilities, the equipment and the training that they would need to accomplish their tasks well. All you have to do is supply them with the specifics and they will be all set. These agents have been trained by experts and have quite the experience dealing with customers. An addition to these is that they also are very fluent when it comes to spoken and written Japanese. Now, that is something that you would not be able to easily find any place else.
Magellan Solutions offers a variety of outsourced call center services for you to take advantage of if you choose to invest in them.
- Help desk and technical support
- Order taking call center services
- Reservations and bookings support
- Business answering services
- Customer service
- Back-office support
The company has customized and flexible packages that you can choose from so you would be able to find one that would suit all your business’ outsourcing needs. The company understands that they are your partner when it comes to boosting your business in this new area and it will do all that it can do to be able to achieve that.
When you outsource to Magellan Solutions, you can be sure that you get personalized service. Everything is done meticulously and all needed reports would be submitted to you in a timely manner. All phone representatives are trained to be professionals and they do understand the importance of the jobs that they are doing. With your instructions which agents will follow to the dot, you can be assured that the marketing strategy that you have created for your business would definitely help skyrocket your business to new heights.
Send us an email or give us a call and we would be more than glad to provide answers to your questions. Should you need an even in-depth understanding of the services that we offer in Japanese, you can request for us to do that as well.