Discover Your Perfect Outsourcing Team in the Philippines

Embark on a journey to elevate your business operations. Whether you’re looking to improve customer satisfaction, generate leads, or ensure 24/7 call handling, we help you navigate the world of outsourcing with precision.

Partner with Us!

Choose Magellan

19

Years

In the industry

100+

Clients

Inbound + Outbound + Back Office

80%

Clients

based in the United States

3.5%

Lower Attrition Rate

Premier Call Center Services in the Philippines, Trusted by 100+ SMEs Every Month

Magellan Solutions is the trusted partner for customer service outsourcing, inbound call center services, and BPO solutions. We empower small and medium-sized businesses worldwide to achieve excellence and scalability with proven support and measurable results.

ISO 27001 Certification
HIPAA Compliant
GDPR Compliant
SDVOSB Certification
PCI DDS Compliant
Trustwave Compliant
Supplier Clearinghouse

Unlock Significant Savings

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Outsource to the Philippines and reduce your operational costs by up to 70%. Benefit from a highly skilled workforce while maintaining quality and boosting your bottom line.

Seamless Communication

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With a 96% English proficiency rate, Filipinos ensure clear and effective communication, enabling your business to operate smoothly and connect effortlessly with your customers.

Tap into a Thriving Talent Pool

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The Philippines' BPO sector employs over 1.3 million professionals, offering a diverse range of expertise to meet your specific business needs, from customer support to specialized services.

Uninterrupted Success with 24/7 Operations

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Our 24/7 services ensure round-the-clock customer support and back-office operations, keeping you connected and competitive in the global market. Offering seamless support across time zones!

Our Edge

SME-Focused Business Model

Our services are built with small and medium businesses in mind, giving you the support to grow, improve, and succeed over the long haul.

Top-Notch Talents

We carefully select the right people for your projects—those with the skills to get the job done and the integrity to do it well.

KPI Setting & Benchmarking

We help you set clear, actionable KPIs so you can track progress and ensure your business is always moving in the right direction.

Flexible Pricing Options

Whether you need a dedicated team or shared services, our pricing is flexible to suit your needs—helping you scale without breaking the bank.

Centris

Seamlessly Blending Human Expertise with AI Precision

Combining exceptional call center services with the power of AI to deliver faster, smarter, and more personalized customer experiences. Our AI technology assists agents in handling routine tasks, allowing them to focus on complex, human-centered support.

Explore our cutting-edge facility and learn how AI is transforming the way we elevate customer service.

Inbound Call Center Services

Keep your customers smiling With our inbound call center services, you can boost your customer satisfaction to new heights—up to our sparkling 95.63% benchmark! Whether you’re looking for pay-per-call or all-in-one packages, we’re ready to deliver 24/7 support that doesn’t just meet expectations—it exceeds them!

24/7 Answering Service
Get 24 7, 365 days a year answering service for your business perfect for after-hours and overflow calls.

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Ring, Ring! We've Got It Covered! Day or night, we’ll answer your calls and keep your business moving. Perfect for after-hours and overflow support—no call goes unanswered.
Virtual Receptionist
Hire VAs for your business operations covering general admin work to specialty functions.

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Virtual Receptionists Ready to Assist! Our friendly, pro virtual receptionists handle everything from admin tasks to specialized services. Ideal for boosting customer service without the extra staff.
Phone Answering Service
Get the best of both worlds with actual human answering service and IVR system for your business.

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Press 1 for Awesome Service! Blend smart IVR tech with the human touch your customers love. Perfect for small and medium businesses that want professional service with a personal feel.
Customer Support Outsourcing
Engage with your customers and measure your agents' success through our trainers and facilities.

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Your Customers Are Our VIPs! Engage and impress your customers with expert support teams. Focus on your business while we handle customer interactions like pros.
Outsourced Technical Support
Onboard only certified IT Help Desk Professionals (Tier 1 - 2 support), pre-sales, and business application support.

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Got a Tech Problem? We’ve Got the Fix! From IT Help Desk to pre-sales, our tech wizards are here to save the day. Ideal for businesses needing reliable support without an in-house team.
Omnichannel Contact Center
Unlock ISO-certified, HIPAA-compliant, and GDPR-compliant full-service contact operations support for your company.

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All Channels, All the Time! Reach your customers across every platform with ISO-certified, HIPAA-compliant, GDPR-ready services. Secure, seamless, and stress-free communication.
Multilingual Call Center Services
Penetrate the new market without worrying about the language barrier. We offer up to 12 languages for call-handling services.

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Language? No Barrier! Say hello in up to 12 languages. Perfect for global businesses looking to break language barriers and deliver exceptional service worldwide.

Outbound Call Center Services

Ready to turn leads into loyal customers? Our outbound call center services are designed to supercharge your sales funnel! Let our ISO-certified team qualify leads, close deals, and boost your revenue—while you sit back and watch your business grow.

Cold Calling Services
Our sales cold calling services come in a duo of well-trained agents plus proven sales tactics.

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Warm up those cold leads! Our expert agents use proven sales techniques to turn hesitant leads into paying customers. Don’t believe us? Give us a call and find out for yourself!
Outsource Telesales
Skip the usual route with us connect with your leads and sell your products and services.

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Skip the struggle, close the sale! Let us handle the sales process for you. We connect directly with your leads, showcasing your products and services in a way that turns interest into action.
Market Research Services
Obtain feedback from the market with our research process market and research specialist staff.

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Want the inside scoop? Gain real-time market insights with our research services. Our dedicated team gathers valuable data to help you make informed decisions and stay ahead of the competition.
Survey Processing Services
Verify, score, and qualify your customer data with us or we can make a process to collect them.

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Data-driven decisions made easy! We verify, score, and qualify your customer surveys, or we can handle the entire process from collection to analysis. It’s your data, done right.
Telemarketing Services
Generate Optimum and Scalable ROI with our pre-qualified leads lead generation services.

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Boost your ROI and watch the sales roll in! Generate scalable returns on investment with our pre-qualified leads. Our outbound experts help you sell your products and services efficiently.
Lead Generation Services
Enjoy real-time reporting as we gather pre-qualified leads ready to convert into your paying customers.

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Turning prospects into profits! Enjoy real-time updates as we convert high-quality leads into customers ready to buy. Leave the lead-hunting to us!
Appointment Setting Services
Ensure scheduling for your b2b, legal, and medical requirements with our appointment-setting service.

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We book, you close! From B2B to medical or legal requirements, our effortless appointment setting services ensure you never miss a chance to meet with key prospects.

BPO Services

Let’s get your back office running smoother than ever! Whether it’s data entry, order processing, or accounting, our BPO services will handle the nitty-gritty so you can focus on what you do best—growing your business. We help you connect with the perfect talent to enhance and scale your operations.

Call Center Outsourcing Services
We specialize in handling businesses that have online stores, mail-order services, and more.

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We’ve got your calls covered! From tech companies to online stores and everything in between, our team handles your customer support like pros.
Staff
Leasing
Our virtual assistance includes full administrative support, hiring & payroll services, and more.

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Hire smarter, not harder! Our virtual assistants cover everything from admin support to payroll and more—without the headache of hiring in-house.
Back Office Services
Subcontract our specialists for transcription, legal, content moderation, and digital marketing.

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Let us take care of the details! From transcription to legal and digital marketing needs, our back-office experts are ready to help you stay organized and efficient.
Community Moderation Services
Protect your business online with our content moderators. We help manage text, video, and images.

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Keep your online space safe! Our moderators manage text, video, and images to protect your brand across social media and eCommerce platforms.
Data Management Services
Improve the efficiency of your data with our data cleansing, entry, processing, and verification services.

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Clean, organize, and optimize! We help you improve your data’s efficiency with expert cleansing, processing, and verification services.
Virtual Assistant Services
Save as much as 70% on your business operation expenses as we provide customer support.

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Save up to 70% on business costs! Our high-quality VAs are here to handle your customer support, admin work, and more—so you don’t have to.
Loan Processing Call Center
We help in borrower communication, loan processing service, and updating of your client list.

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No more paperwork headaches! We assist in borrower communication, loan processing, and updating your client lists without breaking a sweat.
Debt Collection Services
Prevent bad debts, improve your cash flow, and complete your AR collections by streamlining with us!

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Cash flow, unlocked! We streamline your AR collections and help prevent bad debts so you can focus on what matters—growing your business.
Outsource Form Processing Services
Minimize your form processing costs by getting the help of our detail-oriented form processing services.

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Let’s make forms fun (okay, less boring!) We take care of all your form processing needs, from entry to verification—saving you time and money.
Certificate Intelligent Document Processing
Our services can help you ensure your certification and legal applications get processed on time.

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Smart, simple, and stress-free! Our document processing services ensure your legal paperwork is handled efficiently and delivered on time.

Contact us today for a free 60-min consultation

    Digital Customer ExperienceClient Engagement and Acquisition SpecialistIT Acquisition and Customer ExperienceHealthcare Client RelationsTalent ManagementLead GenerationSales and MarketingTelemarketingCustomer ServiceOthers

    Thinking about outsourcing?

    Send us a message for a

    FREE 60-minute consulation

    We'll read it and set up a call ASAP!

    You can also contact our numbers:

    Toll Free: 1 800 371 6224

    US:  +1 650 204 3191

    UK: +44 8082 803 175

    AU: +61 1800 247 724

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