Contact Center Association of the Philippines


The Contact Center Association of the Philippines (CCAP) is the official organization of contact centers in the Philippines.

Its mission is to promote the Philippines as the country-of-choice for contact center services, develop professional standards and practices, organize learning and networking events, and work with various stakeholders to further the industry’s contribution to the national economy and strengthen its market position worldwide.

Established in October 2001 by seven founding member companies, CCAP now counts 53 outsource and in-house contact centers as members, representing more than 80% of call center seats in the Philippines.