Call Center White Papers
Resource information and other research materials on offshoring and outsourcing in the Philippines.
- Guide to Great Cust Serv on Web
- AT Kearney ‘s 2004 Offshore Location Attractiveness Index
- Secrets to Customer Retention and Increased Profits
- Small Business Administration: FAQs
- Want to Make More Sales? Make More Sales Calls.
- BOI Briefer on Philippine Customer Contact Center industry
- 2006 Contact Centre Industry Benchmarking Presentation – The Philippines
- Asia CEO Forum – Leechiu Property Market Glossary of Terms for Call Centers
- Survey conducted by Meta Group on Philippine outsourcing
- The Philippine E-Investment Primer