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April 15, 2013

The Pull of the Call Center—A Way to Attract Customers

Gravity—that force which “pulls” or draws objects, people, and just about anything on earth to the ground. It is essentially a law of nature, a […]
April 12, 2013

“Premium” Customer Service for “Ordinary” Folks

If you’re a Gold or premium cardholder, you probably enjoy “premium” perks reserved for the privileged few. These niceties often include being able to use […]
April 10, 2013

Have A Customer Call Center And Be Loved By Weary Travellers

Imagine being out on the open road, travelling cross-country for almost a day. Despite the length you’ve covered, you’re still quite a ways to go […]
April 8, 2013

How Can Your Call Center Go Beyond Borders?

Have you ever noticed how a lot of houses nowadays go for the “large windows” look? Surrounded by mostly glass-laden openings, the look let’s in […]
April 5, 2013

Customer Service Shouldn’t Be a Luxury Item

A lot of airlines reward frequent travelers with “frequent flyer miles”. Luxury car brands, on the other hand, usually offer 24-hour roadside assistance, concierge services, […]
April 3, 2013

Why Not Offer Customer Care for the Weary Traveler?

The Travel Lodge—considered by many road warriors as a godsend where they can rest their weary heads after a long day (and night) on the […]