Retail Outsourcing Services

We are the #1 Retail Call Center Outsourcing Services Provider for SMEs. We have a lot of programs that will greatly benefit your retail business.


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Why Do You Need Retail IT Outsourcing?



Outsource Ecommerce call center for your retail business will introduce you to new strategies to improve your product. Expanding your options can provide new opportunities to grow. You can apply several services for your retail business and see which will work for your customers.

Your retail business should not be one dimensional in terms of services. Retails firms now have multiple channels to interact with their customers and develop their product. The ecommerce industry is gradually changing their approach when it comes to customer service. You should follow the trend or else you'll get stuck in an outdated strategy.

Start-up businesses will surely benefit in retail call center outsourcing. However, please consider looking for company that can provide you multiple services at the same time. It will help you a lot in choosing the best program for your operation. Good thing here at Magellan Solutions, we have a lot of product outsourcing service to offer for your company. Outsourced product development meaning you can forward any task to us from your customer service to information technology work. You name it, we'll provide it for your retail company.

We understand that start-up retail outsourcing companies don't need an extensive call center team. For this reason, we are not requiring any minimum number of seats for you operation. You will have the freedom to set up your own as we guide you along the way.

Our 17+ years in outsourcing business is also a proof of our credibility. We have a fortified data security for your company. We have a certification from ISO and HIPAA to further cement our claim as one of the most trusted BPO company for SMEs.

Partner with the #1 SME-focused Call Center Company and BPO Outsourcing Provider in the Philippines for your Retail Outsourcing Service!

Our approach in Retail Outsourcing Services

When it comes to your retail service, you must consider the flexibility of the services available.

Our agents can act as an answering service, sales person, customer service etc for your retail call center outsourcing. We guarantee that our people will have knowledge in your product outsourcing. Here's how we do it:

  • We hire talents based on the criteria that you will give to us
  • We will give them rigorous training about different call center programs depending on what you need.
  • We will conduct mock calls to ensure their preparedness before the actual onboarding.

We guarantee an excellent support for you retail operation. All of our outsourcing partner receive a favorable feedback from their customers because of our call center services.

Retail IT Outsourcing

Hire people that will organize your ecommerce operations. Our team will definitely help you using different software we have for the retail industry.

Retail Call Center Outsourcing

Make your order processing efficient by hiring people who can fulfill customers' order quickly. We have a team of experts order processors that will contact your supplier as soon as they receive your customers' orders.

Ecommerce Call Center Services

Our team can provide assistance for your customers both non-voice and voice. We have agents that has multiple expertise in different ecommerce platforms.

Outsourcing Merchandising

Let us help you in improving your ecommerce business. We have agent that will help you in designing your online shop's website and other social media platforms.

Product Outsourcing

Hire people that will help you promote your product to your prospect consumers. This is very important especially for start-up business trying to introduce their service.

Don't lose this opportunity. Many retail businesses experience positive results after they outsource their service. Let us help you!

Our Business Development Managers will guide you in your outsourcing journey with us. We will help you figuring out the needs of your service. From the software we should use to the number of people you need, we got you covered! We have no minimum requirements for our service. Our goal is to help your business grow further.

Our Current Benchmarks For Retail Outsourcing Services

Skilled All Around Agents

We train agents to have knowledge on every possible services for your retail business. That is why they can manage your outbound and inbound call center needs.

Guaranteed Data Security

Our team are aware how sensitive your informations are. We have several security protocols to protect all your data. On top of that, we have full non-disclosure agreement so you are also legally protected in data security.

Flexible Pricing

Our pricing will depend on the service that you need for your operation. We have no fixed price point and no minimum seat required too.

Continuous Training for Our Hired Agents

We made an effort to update our agents' skills by providing additional training even when they are onboarding. We'll guarantee continuous development for your team and operations.

Our Core Markets

USA

United States

australia

Australia

Europe

Europe

Asia

Asia

Retail Outsourcing Service


Retail call center outsourcing involves offshoring some of your functions to a third-party service provider. The usual reason of product outsourcing is to reduce the budget, more manpower, and focus on core competencies. Many companies are also using retail outsourcing services to get more knowledge about the global industry. BPO companies provide them assistance on new business strategies to apply to their operations.

There are a lot of services that you can outsource in retail outsourcing companies like your sales team to contact prospective clients and offer your product. Besides that, you can also do retail call center outsourcing for your customer service to entertain consumers' inquiry about your product. Outsourcing your back office is also a great way to minimize budget allotment for your manpower.

What is Retail Outsourcing Services?

Retail outsourcing services is a great way to improve your product in the ecommerce industry. Retail IT outsourcing optimize your website and monitors the progress of your business. Product outsourcing allows you to be more flexible with your product presentation.

What is the Cost of Retail Outsourcing Services?

There is no definite pricing for retail outsourcing services. You need to determine the number of agents you need before computing the total cost. Additional cost involves software and service you need. Although there are some BPO companies that are focus to Fortune 500 therefore they required minimum number of seats. So, look for company that assists start-up business and SMEs.

What are the Different Types of Retail Outsourcing Services?

The usual service for retail companies is customer support. Many ecommerce firm prefer to outsource their customer service team as it is more affordable than creating an in-house team. Another service you can outsource is IT works for your website optimization. There are a lot of outsourcing companies that have updated software that will help your e-commerce website.

Is Retail Outsourcing Services a Good Idea for Small or Medium Businesses?

Outsourcing in general is a good move for SMEs. In ecommerce business, it will help you be more flexible with your operation while reducing the budget for manpower. BPO companies can also help in expanding your business for wider set of audience.

Provide more options for your customers with retail outsourcing service.

Want to gain more customer service satisfaction rate? Are you eager you improve your services for your consumers? Our expert BPO agents will help you with whatever goals you have in mind.

1. Let's talk objectively about your targets and KPIs

Let us know what outcome you want to achieve when you outsource with us. We'll make sure to make it happen by providing best service quality available for your business.

2. Tell us the ideal retail outsourcing service team you have in mind.

If you are planning to do several services for your retail company then you came to the right place. It doesn't matter what type of team you have in mind. We will surely fulfill it as we have access to unlimited manpower.

3. After we helped scale your business, let's explore further.

Your outsourcing is just the first step. After we achieved your desirable KPIs, let's talk about business expansion.

THE #1 CALL CENTER SERVICE PROVIDER IN THE PHILIPPINES TRUSTED BY OVER 100+ SMEs MONTHLY

For over 17 years, we have built Magellan Solutions to be the right answer for Retail Outsourcing Services for small and medium businesses globally


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Frequently Asked Questions


What is a Retail Account in BPO?

Retail BPO specialized in providing the necessary workforce for the retail industry. With the changing behavior of shoppers plus the advancements of the modern era. Businesses are now obliged to build a strong foundation for online customer service.

Customer service influences buyers to pledge their loyalty to the business. That means awful customer care repel shoppers away from the firm. Product service is a big problem for many retail stores.

Customers can expect to have a positive relationship with your brand with a retail BPO. Our dedicated team of agents can help you increase customer loyalty. If they are happy with your product and service, expect good reviews and more customer inflow.

How does Retail BPO work?

Having a retail business process outsourcing firm gives you an advantage. It is a value-adding service to your company that helps you be competitive in a digital world.

Retail outsourcing eases the hurdles of retail work. We help to equip your company with competent and skilled agents who work together to meet your goals.

Having enough people will help you contend with other retailers and secure dominance.

But how does BPO and Retail BPO work?

All successful business arrangements start with a relationship. You should find a BPO company that shares a similar philosophy and culture with you.

A BPO or Business Process Outsourcing is a popular business practice. BPO is when processes of a firm are being performed by outside parties on a contractual basis. Companies do this as a cost-cutting measure as it is more cost-efficient. If we compare it to hiring your own people to do specific tasks.

According to statistics, businesses say that they benefit a lot from having a BPO firm. As an example here is the statistics of Microsoft State of Global Customer Service. It shows that:

  • 61% say that they have stopped transacting with a business because of poor service.
  • 48% say that they stopped doing business with the brand in the last 12 months due to bad customer service.
  • 59% say that they have higher expectations for customer service than a year ago.
  • 70% say that they have favorable views of brands that are proactive to their customer.
  • 59% prefer brands that respond to customer service inquiries and complaints.

58% of customers say that customer service affects their choice of brand.
These numbers illustrate the service standards when it comes to business process outsourcing. People don't want a mediocre customer service experience anymore. They want immediate solutions to concerns and 24/7 convenience.

That is why call centers have to provide top-notch services. If the company values their customer’s time, they will support you to success.

Retail Business Process Outsourcing works the same way as any other BPOs.

A retail BPO can take over certain business functions to make the end-to-end job easier. When done right, retailers can experience higher revenue growth and operating performance.

Things will only work out, though, if the store hires a BPO company that's committed to its vision and mission.

Where should I outsource my retail outsourcing service?

If you are looking for a reliable company with a competitive track record, we are your best choice.

Magellan Solutions has been in this industry for almost two decades now. We will give your customers the services they need, and we will see to it that they are not left unsatisfied. Contact us today for a 60-minute consultation at zero charges. And we'll have our team reach you immediately!

What Services Fall Under Retail BPO?

Retail is a diverse industry. Hence, BPOs that serve it should have a manifold of expertise. There are countless activities that your employees do every day. But not all tasks make use of their actual competencies and skill set.

BPOs can handle the tasks that you think are integral to your success. We can hire people suited to what you want. We can help you manage menial jobs, so your employee can focus on value-adding tasks aligned with his skill set. Below are some of the popular services requested by clients.

  • 24/7 customer support services
  • Order Processing
  • Social Media integration
  • Digital marketing and digital support
  • Supply chain solutions
  • Revenue Management
  • Data Entry
  • Logistics

In essence, you can give BPOs any tasks in any of the two categories: back office and front office. Back office jobs are usually admin tasks. These are activities that are important for the business's process stability. The back office describes all jobs that do not generate revenue. People who do back-end tasks consider themselves as "support" to the company. And these include practices such as:

  • Accounting
  • Human Resources
  • Sales Recording
  • Compliance Officer
  • Corporate Planning
  • Information Technology

Meanwhile, front office jobs are tasks that generate revenue for the company. It is usually a large team consisting of client-facing roles. Here are a few examples:

  • Sales Representatives
  • Cashiers
  • Customer Service Representative
  • Business Development
  • Marketing

These departments are interdependent with each other. That means both are important. That is why choosing which side to outsource is a big deal to many.

Advantages of Having Retail BPO Services

Technology is transforming retail as we know it. It is now far more than brick and mortar stores. Retail embracing the digital world means that it is now capable of spawning a lot of information. From buyer's activity to which product is more visited. Retail shifting to the internet makes data their most trusted ally in business.

But, the store's generated information needs managing as well. And there are many aspects of retail that need improvement. Retail BPO comes in to fill these needs of improvements. BPOs are your company's best alliance in handling business data. Not only that, here are some examples of why hiring a BPO is an advantage to your company.

  • It helps in improving your response to risks and losses.
  • It allows you to have a team of expert agents who can provide insights to your company.
  • It betters the productivity of employees.
  • It enables you to have the capability to provide services through different channels.
  • It helps you to reach out to customers and increase their loyalty to your brand.
  • >
  • It allows you to have a dedicated team of agents for a lower cost.
  • It lets you get skilled employees all over the world.
  • It gives corporate executives time to do their assigned tasks.
  • It allows you to be flexible with resource management.
  • It helps you handle bulk orders.

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