Telecom BPO Services

We are the #1 Telecom BPO Service Provider for SMEs. We can help you achieve and sustain optimal operational efficiency in the competitive digital ecosystem.

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Why You Need Telecom BPO Services?

Partnering with an outsourcing can lead your Telecom company to more success than what you think. It is because Telecom BPOs can provide support for companies from data processing, software development to digital marketing at a cost-effective rate.

We understand your concern. With the growing digital ecosystem, the demand to acquire and retain customers become a difficult challenge to overcome. Business struggles to create value-adding services without spending all of their resources. Efficiency is hard to achieve as well, with the growing connectivity demand from customers.

That is why the focus of Magellan Solutions is to be the answer to your persistent problems. We deliver superior business value by combining a mix of technology, data analytics and process expertise at a minimum costs. Our top-notch Business Process Management service will help you fulfill the demand for connectivity.

Security is not a problem with us too. We are an ISO 27001-certified, HIPAA-compliant and GDPR-compliant company. And our pool of talented agents undergo months of extensive training to master customer service and understand the importance of data protection for a company. We also have an inhouse quality assurance team to make sure that all of our people are working hard to achieve your goals.

Upgrade your business now with a Telecom BPO partner. By choosing us, you can guarantee that the quality of service will never drop.

Contact us now to get in-touch with the #1 Telecom BPO Services Provider for SMEs in the Philippines!

Our approach to Telecom BPO Services

Take advantage of our Telecom BPO services and yield desirable results in no time.

Before we let you know about our pricing options, let us talk about what other things we can offer. On top of flexible pricing:

  • We only hire skilled and professional agents that will suit your business needs.
  • We have the best-in-class technology to facilitate day-to-day process without fail.
  • We will provide you with regular reports and access to our systems to keep you in the loop.

Outsource your Telecom BPO with us now to see desirable growth on business productivity and efficiency.

Inbound Call Center

Let your clients know you care. Get our inbound call center service and never miss a call again. Our live agents are with you 24/7 to cater to your customer needs and demands.

Outbound Call Center

Our proactive team of outbound agents can keep your phones ringing. Our outbound team of expert agents can help you convert more sales by strategically targeting leads.

B2B Telecalling Services

Make sales call easy with our B2B Telecalling Services. You will never have to worry about contacting your business clients anymore and updating them about the services they availed.

Call Center Services Flexible Pricing

We pride ourselves as the top BPO company for SMEs, so we allow flexible pricing options to any businesses in the industry.

professional Telecom call center solutions

We have more than 17 years of experience in the industry. That means we have an effective and efficient process of working with our clients.

Let's focus on improving efficiency and productivity rather than waste resources

When you connect with us, our Business Development Team will tell you how we can help improve your CSAT and CRM scores. By using the right mix of customer-centric approach and technology focus, we can better scale KPI and SLA results at a lesser cost.

Our Current Benchmarks For Telecom BPO Services


Our proven strategies and process can help you launch your company towards success. The combination of target marketing and stellar customer service will surely convert potential leads to sales.

State-of-the-Art Equipment

No need to purchase expensive equipment anymore. We have state-of-art equipment and software we can share with you once you become our partner.

Cost-Effective Services

Too afraid to miss another call? Avoid hang ups and let us help you grow your business! Our affordable services is packed with quality that definitely gives value-for-money.

ISO-Certified Business Process Operations

Magellan Solutions complies with ISO 27001, PCI DSS, and HIPAA guidelines to ensure the security of your sensitive company data.

Our Core Markets


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What is Telecom BPO Services?

Telecom or Telecommunication Business Processing Outsourcing helps a telecom company get specialized services outside of what they normally do, such as acquiring new customers. Compare to large companies such as Verizon and AT&T, SME companies lack the proper resources to be at par with these giants. That is why Telecom BPO aims to help entrepreneurs to have affordable solutions to their limitation and constraints.

With the telecom industry gaining more popularity over the years, Telecom BPO is also becoming the most sought services by businessmen.

What are the different Telecom BPO Services?

Telecom BPO provide cost-effective BPO support to companies that engage in the following services:

  • Telecommunication
  • Broadband Internet
  • Cable
  • Satellite TV
  • Phones
  • Wi-Fi
  • 3G and 4G services
  • Telephone Lines
  • Mobile Network
  • Internet Service Providers
  • Broadcasters

What is the difference between outsourcing and inhouse?

Outsourcing allows you to subcontract a third party to carry out some of your operational tasks. Many businesses leverage outsourcing services when they need skills that are not present within their organization. In this business practice, you can extract the skills you need without investing in a full time or even part-time hire.

In-house staffing, on the other hand, requires you to employ new in-house staff. It proceeds through a step-by-step process. In this practice, you will be reaching a pool of candidates through job postings, job referrals, advertisements, and eventually hiring the most qualified candidate. With an onsite staff, you must offer a competitive salary, room for growth, and other on-office perks to keep them motivated for future projects and help the company in other ways.That is why in-house is far more costly than outsourcing.

How much do Telecom BPO Services Outsourcing costs?

The answer is, it depends. There is no definite amount on the cost of outsourcing, but it more affordable compare to in-house staffing since you don't need to pay for utilities, equipment and infrastructure anymore. We based the costs of a Telecom BPO on the number of seats you will take, the service you will get and the set targets you will set.

Launch Your Telecom BPO Services with us

Do you want to increase your sales? Do you want to increase customer retention? Do you need to increase the quality of your customer service? Let us help you with our Telecom BPO service.

1. Let us know about your ideal Telecom BPO Services partner

Tell us what you want with your Telecom contact center partner and we will give it to you.

2. Let us know what people you need.

What credentials or skills do you want your people to have and we will outsourced them for you.

3. Let us not stop there

You can partner with us for your next project. We have resources that will help you achieve your goal in the long run.


For over 17 years, we have built Magellan Solutions to be the right answer for Telecom BPO Services for small and medium businesses globally

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All good things starts with a Hello. Use the form below to drop us an email and we'll get back to you within the day, top-speed.

    Frequently Asked Questions

    What is telecom BPO?

    Telecom BPO is a cost-efficient way of increasing a telecommunication company’s workforce; allowing significant growth and sustainable development. BPO service providers are usually sought for both front office and back-office tasks.

    In what way does a telecom BPO help businesses?

    Save-up on money and time by gaining access to well-trained and highly skilled professionals for a cheap price Have a 24/7 manned station to cater to your customer’s need all throughout the day Improve customer satisfaction Benefit from the technological advancement of the outsourced BPO company Flexible workforce allows you to demand an increase in manpower if you dee it necessary

    What are the industries that need telecom BPO services?

    Obviously the telecommunications industry! As the name suggests, this BPO service is designed to help telecommunication companies maximize their work output and improve their core functions. Telecom BPO services can only be put into maximum use if applied to the telecommunication industry.

    What are the reasons to consider BPO services for telecom?

    There are very many reasons for you to consider BPO services for telecom. Here are the most important reasons.

    Outsourcing from BPO companies lets you gain access to experts in different fields, including business marketing. With the tight competition, it will be a huge advantage for you to have marketing experts to raise consumer interest. To maintain competitiveness, you should make sure that all your core functions are running well. Keep your focus on the important tasks by outsourcing on agents to handle your minor activities.

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    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724

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